What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
Job Overview
As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience from check-in to check-out.
Responsibilities
- Greet guests upon arrival and provide them with information about hotel services
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations over the phone, online, or in person
- Perform night audit duties as needed
- Maintain a neat and organized front desk area
Skills
- Experience in front desk operations within the hospitality industry
- Strong customer service and guest relations skills
- Knowledge of hotel management systems and procedures
- Multilingual abilities are a plus
- Familiarity with night audit processes is advantageous
Job Type: Full-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Rotating weekends
Ability to Commute:
- Macon, GA 31210 (Required)
Ability to Relocate:
- Macon, GA 31210: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13
