What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at LOGIK Management?
Job Summary
We are seeking a dedicated and friendly Night Auditor / Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries effectively.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and modifications through various channels, including phone calls and online platforms.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Address guest inquiries and concerns promptly, maintaining high standards of guest relations.
- Maintain a clean and organized front desk area to create a positive first impression for guests.
- Collaborate with other hotel departments to ensure seamless service delivery.
Requirements
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Knowledge of hotel management software is an asset; familiarity with night audit procedures is a plus.
- Strong customer service skills with an emphasis on guest relations and satisfaction.
- Excellent phone etiquette and communication skills; bilingual abilities are highly desirable.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in hospitality management or related fields is advantageous but not mandatory.
- Strong attention to detail with the ability to multitask in a fast-paced environment.
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Nights as needed
- Night shift
- Overtime
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $11 - $15
