Renewal Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Location:

• Logitech is proud to support a hybrid/remote work culture. However, to meet the demands of the business and ensure partner care, this is a full-time, hybrid/remote role that is located in San Jose, CA or Texas.
• Please note: at this time we are unable to accommodate other US locations.
  
  

The Team and Role:

Logitech is a global leader in designing products and experiences that bring people together through meaningful connections. At Logitech for Business (L4B), we empower organizations to enhance collaboration, productivity, and communication through innovative technology solutions. Join us in shaping the future of work and driving impactful connections that transform how businesses operate.

The Renewal Specialist is a pivotal role within Logitech for Business, responsible for driving revenue growth through service contract renewals, upselling, and cross-selling opportunities. This role combines strategic thinking, customer engagement, and operational excellence to ensure customer retention, uncover new opportunities, and contribute to Logitech’s overall success.

Key Responsibilities:

• Pipeline Development and Revenue Growth:
• Proactively engage with existing customers to ensure 100% retention and on-time renewal of service contracts.
• Identify and capitalize on upsell and cross-sell service opportunities within the existing customer base.
• Qualify and convert inbound Marketing Select Trials leads into service opportunities and revenue.
• Execute targeted outbound campaigns to Out-of-Warranty customers, driving a measurable percentage of conversions to service contracts.
• Build and maintain a robust services pipeline to achieve revenue targets.
• Customer Engagement and Relationship Building:
• Help Build and nurture strong, long-term relationships with customers, understanding their unique needs and challenges.
• Educate customers on Logitech’s service offerings, upgrades, and extended product solutions, positioning these as value-added solutions to their business needs.
• Act as a trusted advisor, ensuring customers derive maximum value from Logitech’s products and services.
• Sales Execution and Opportunity Management:
• Manage and nurture a pipeline of renewal and service opportunities, ensuring timely follow-up and closure.
• Close deals that drive incremental revenue and margin growth for Logitech’s service and support solutions.
• Consistently meet or exceed key performance metrics, including outbound calls, pipeline growth, and closed-won revenue.
• Collaboration and Strategy Alignment:
• Partner closely with field sales representatives, marketing teams, and channel sales to align on strategies for customer retention and service sales growth.
• Collaborate with cross-functional teams to develop and execute targeted campaigns that drive customer engagement and revenue growth.
• Provide feedback to internal teams on customer needs, market trends, and competitive insights to inform product and service strategies.
  
  

Your Contribution:

At Logitech, we value behaviors that drive success. In this role, you will:

• Be Yourself: Bring your unique perspective and authenticity to every interaction.
• Be Open: Embrace new ideas, feedback, and opportunities for growth.
• Stay Hungry and Humble: Pursue excellence with a growth mindset and a commitment to continuous improvement.
• Collaborate: Work closely with cross-functional teams to achieve shared goals.
• Challenge: Question the status quo and innovate to deliver better outcomes.
• Decide and Just Do: Take ownership, make decisions, and drive results.
• Equality & Environment: Lead with our values focusing on People, Planet and Purpose.
  
  

Key Qualifications:

To be successful in this role, you should possess the following:

• Experience: 1 years of experience in service or renewal sales, inside sales, sales development, or a similar role, preferably in SaaS, technology, or B2B sales.
• Communication Skills: Exceptional written, verbal, and presentation skills, with the ability to tailor messages to customer needs and align with promotional campaigns or upgrades.
• Technical Aptitude: Familiarity with Unified Communications, video collaboration tools, and workspace solutions. Experience with Logitech products is a plus.
• Sales Tools Proficiency: Hands-on experience with Salesforce CRM, CPQ platforms, LinkedIn Sales Navigator, ZoomInfo, and sales engagement platforms.
• Persuasive Selling: Proven ability to build rapport, present compelling value propositions, and close deals across Logitech’s services portfolio.
• Mindset: Self-motivated, resilient, and eager to learn with a strong desire to grow a career in sales.
• Time Management: Ability to manage a high volume of activities across multiple platforms while meeting deadlines and quotas.
• Team Player: A collaborative spirit with the ability to thrive in a fast-paced, goal-oriented environment.
  
  

This position offers an OTE (base variable bonus) of typically between $ 65K and $ 131K dependent on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.  

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.