IT Support

Logpoint, headquartered in Copenhagen, Denmark, stands as a European cybersecurity force and we are now looking for our new IT support to join us, in Copenhagen.

Our advanced solutions set the standard for digital defence, making us a pivotal ally for organisations.  

Embark on a transformative career journey with Logpoint! As an innovative and dynamic organisation. We are more than just a workplace; it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions.  

Join us; let's pioneer excellence together. 

We are a Global IT Team working with Support, Network, Security and Cloud & On-prem hosting, most of the team is based in Nepal and the rest in Denmark.   

Your day to day: 

You’ll have responsibility over: 

• 1st-level support: Handling tickets in our Global Helpdesk and assisting walk-ins at the CPH office.  

• Onboarding new users: Setting up accounts, ordering, and configuring hardware.  

• Providing access and licenses: Managing user permissions and ensuring proper application license allocation. 

• Troubleshooting IT issues: Diagnosing and resolving software, hardware, and problems. 

• Collaboration with IT Security: Ensuring compliance with security policies, MFA enforcement, and best practices.   

Your professional toolbox:  

• 3 years working with internal support  

• Experience in supporting Mac, Windows, and optional Linux. 

• Experience with Microsoft 365 and Azure EntraID, Experience with Okta is a plus.  

• Experience in endpoint deployment with Intune or similar.  

• Fluent in English both oral and written, knowledge of Danish or Nepalese is a plus. 

Who you are: 

• Service-minded and proactive – You enjoy helping colleagues and solving IT issues with a friendly and professional approach. 

• A strong communicator – You can explain technical topics to non-technical users and collaborate across teams. 

• Curious and eager to learn – You stay updated on IT trends, security best practices, and new technologies. 

• Self-motivated and independent with the ability to prioritize tasks and manage your workload effectively. 

Why join Logpoint: 

• An entrepreneurial approach to our work, with trusted responsibilities and quick decision-making. 

• The chance to be a change-maker and innovate in the cybersecurity industry. 

• Remote work options and flexible working hours, promote a healthy work-life balance. 

• Celebrating accomplishments, both big and small, fosters a sense of achievement and camaraderie. 

About Logpoint: 

Logpoint helps organizations and partners protect against cyberattacks and streamline security operations by combining sophisticated technology and a profound understanding of customer challenges.  

Fostering a culture of success for a thriving community. Rooted in values of passion, innovation, team spirit, and client satisfaction. Logpoint's culture has been a driving force behind our success across SIEM, behaviour analytics, automation and case management. 

Our cyber defence platform is dedicated to safeguarding the digital core of organisations. 

What We Offer: 

• Exciting and challenging work in the rapidly evolving cybersecurity industry. 

• Opportunities for career growth and advancement. 

• Competitive salary and benefits package. 

• Collaborative and inclusive work culture. 

How to Apply: 

We are interviewing candidates on an ongoing basis, so please apply and we will come back to you directly.