Automotive BDC

Job Summary
The Automotive BDC (Business Development Center) plays a crucial role in enhancing customer engagement and driving sales for our dealership. This position involves managing inbound and outbound communications with potential and existing customers, ensuring a high level of customer service, and effectively guiding clients through the sales pipeline. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to foster relationships that lead to successful sales outcomes.

Duties

• Handle incoming inquiries from customers via phone, email, and chat, providing timely and accurate information about vehicles and services.
• Conduct outbound calls to follow up with leads, schedule appointments, and promote dealership events.
• Maintain a detailed record of customer interactions in the CRM system to track sales progress and customer feedback.
• Collaborate with the sales team to ensure seamless transitions from initial contact to closing sales.
• Utilize negotiation skills to address customer concerns and facilitate successful transactions.
• Assist in managing the dealership's online presence by responding to reviews and engaging with customers on social media platforms.
• Participate in regular training sessions to stay updated on product knowledge and industry trends.

Skills

• Bilingual or multilingual ability is not needed but would help
• Strong customer service orientation with a focus on building relationships and ensuring customer satisfaction.
• Proven experience in outbound sales or sales management within an automotive dealership environment is a plus.
• Excellent public speaking skills for presenting information clearly and confidently during customer interactions.
• Ability to negotiate effectively, addressing objections while maintaining a positive rapport with customers.
• Self-motivated with exemplary follow up skills.

Join our dynamic team as an Automotive BDC professional where your skills will contribute significantly to our dealership's success!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Monthly bonus

Ability to Relocate:

• Barkhamsted, CT 06063: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19