Case Manager

Are you the orchestrator of order in a fast-paced legal setting, adept at maintaining the harmony between demanding case management tasks and client-focused services?

Do you seamlessly transition from managing complex legal schedules to handling high-volume client intakes, all while upholding a professional demeanor?

Is your meticulous approach to administrative tasks complemented by a deep commitment to client care and service?

Final question: When faced with a challenge, do you get excited or run away?

Lonati Law Firm stands as a paragon of legal mastery and heartfelt advocacy in the heart of Georgia. From our headquarters in Dallas, Georgia, with a robust client presence spanning the Southeast, our legacy is built on over 30 years of combined experience, during which we've dedicated ourselves to securing maximum compensation for accident victims. At the core of our practice lies a deeply personal approach, one where each client is treated with the same care and sincerity as a family member. This ethos not only underscores our commitment to providing the essential medical assistance and protection against insurance companies but also cultivates a sense of trust and reliability, making us a standout in the realm of personal injury law.

Our firm is not just another name in the legal industry; it's a beacon of hope for those affected by unforeseen accidents. The Lonati Law Firm, founded and nurtured by the esteemed Lonati family, carries a rich history of successful outcomes and client satisfaction. This success is rooted in our unique combination of personal touch with high-powered legal expertise. Each case is handled with a meticulous attention to detail, empathy, and an unwavering focus on achieving the best possible outcome for our clients. As we continue to expand our reach and impact, we seek a Case Manager who resonates with our values and is ready to contribute to a legacy where every victory is not just a legal triumph but a testament to our commitment to justice and client well-being.

At Lonati Law Firm, the role of a Case Manager transcends traditional legal responsibilities. You are not just facilitating legal processes; you are a pivotal figure in the lives of our clients. As our next Case Manager, you embody the dynamism, tenacity, and client-centric approach that is at the heart of our practice. In this role, your influence extends far beyond administrative tasks; you are a beacon of hope and a source of strength for our clients. With each decision and action, you have the opportunity to profoundly shape the experiences of those we serve. Your role involves providing not only legal support but also emotional sustenance, ensuring that every client feels genuinely understood, compassionately cared for, and robustly supported during their challenging times. This is a position for someone who recognizes the significance of their impact and is driven to make a meaningful difference in the lives of our clients.

Embracing our firm's mission, you will be instrumental in helping us assist over 1,000 injured individuals in the next five years, challenging the norms of the insurance industry and leveling the playing field for our clients. Our core values guide our approach and define our culture: Direct and honest communication, ensuring clarity and trust with every client; accountability in every action, learning from mistakes to foster continuous improvement; a results-driven mindset, consistently striving for excellence to exceed expectations; unwavering consistency, showing up every day with the dedication to be better than the day before; meticulous attention to detail, recognizing the significance of each small aspect in the broader scope of a case; and a solution-oriented approach, maintaining a positive attitude to creatively solve problems. As a Case Manager at Lonati Law Firm, you will embody these values, driving forward our mission with passion and precision, making a tangible difference in the legal landscape and, most importantly, in the lives of those we represent.

What you'll do:

• Comprehensive Case Management:
• Full cycle, comprehensive case management from:
• Conduct intake interviews -> discovery/fact finding -> treatment phase mgmt -> negotiation/settlement/payments
• Proactively communicate with insurance carriers, medical providers, and other necessary entities - manage these relationships and ensure treatment is commensurate with injuries claimed throughout the case
• Assist clients in treatment coordination, and educate clients regarding treatment when necessary.
• Handle financial aspects of cases (as mentioned above, negotiation based on attorney direction
• Negotiating cases within parameters given by the attorney with favorable outcome to the firm
• Self-sufficiently order medical records and other key documents as necessary throughout the case
• Drafting and sending all necessary key case documents such as:
• Letters of Representation
• Demands
• Setting up both physical and digital files at case onset, as well as meticulous and relentless updating of files
• Computer/technological skills are *critical* (and they use FileVine as their CRM)
• Already know how to set up claims and intake process
• Get on the phone with a potential new client, sound confident, be a representative for a firm, to determine if the potential client is a fit for the firm
• Drafting Demands
• Requesting medical bills
• The entire case management cycle: Intake -> treatment phase -> settlement and payments
• Client Advocacy and Communication: Serve as the primary point of contact, offering guidance and empathetic support.
• Administrative Excellence: Oversee all aspects of case management, fulfilling all stages along the way until successful case closure, with an outcome favorable to the client and firm.
• Decision Making & Problem Solving: Utilize your expertise to tackle complex case scenarios and operational challenges, demonstrating adaptability within legal frameworks and innovative problem-solving abilities.
• KPIs:
• Client outreach: minimally every 30 days, regardless of status update
• Duration of days to get in records and bills from providers in the client flow.
• Duration of days to get demands out in the cycle flow.

What we're looking for:

• Experienced: Ideally with at least three to four years’ case management experience in personal injury law, possessing a profound understanding of client advocacy.
• Results: Tangible, favorable-to-the-firm outcomes (client satisfaction, quick turn around, and financial gain), as a result of your direct involvement in proactively managing the case
• Roster/Case Size: Managing anywhere between 80-100 cases at any given time
• Proactive and Growth-Oriented: Eager to go the extra mile, shuns mediocrity, embraces challenges, and is committed to personal and professional growth beyond the conventional 9-5 mindset.
• Platform Familiarity: Past utilization legal-based client CRMs such as Filevine (or similar), GSuite, O365
• Detail-Oriented: A professional who excels in managing complex details within legal processes.
• Adaptable and Resilient: Comfortable in an evolving environment, eager to embrace challenges.
• Self-Reliant and Proactive: Autonomous, thriving in a fast-paced environment, and possessing a growth mindset.
• Culture:
• the right attitude
• the right capability
• the *want* and *desire* to perform

Why you should work here:

• Client-Centered Approach: Become part of a firm that prioritizes the client experience, where your work directly influences positive outcomes and justice for those we serve.
• Collaborative and Innovative Environment: Thrive in a dynamic setting that fosters creativity and innovative problem-solving, encouraging collaboration and sharing of ideas among team members.
• Commitment to Community and Ethical Practice: Engage in a career where your role extends beyond legal boundaries, contributing to the community and upholding the highest ethical standards in every case and interaction.
• Empowering Culture: Join a team that values your contributions in an environment that promotes professional growth and mutual respect.
• Impactful Work: Engage in meaningful work that genuinely impacts our clients' lives, with numerous opportunities for personal and professional development.

Additional perks:

• Retirement: 401k with eligibility post one-year tenure
• Recharge: Paid time off, including standard holidays, Extra Birthday PTO

Join the Lonati Law Firm and step into a role that is more than just a job – it's a commitment to making a real difference. Here, you won't just be executing tasks; you'll be part of a compassionate family that deeply values the community and the individuals we represent. Our firm is not just a workplace; it's a place where passion for justice and client advocacy is at the core of everything we do. As a Case Manager with us, you're not merely an employee; you're a crucial member of a team driven by a shared mission to bring fairness, empathy, and results to those who need it most. This opportunity isn't just about advancing your career; it's about being part of something larger than yourself, where every day brings a chance to contribute to a legacy of justice and genuine care. If you're ready to be part of a transformative journey in the legal field, where your work has meaningful impact and your growth is nurtured, Lonati Law Firm eagerly awaits your application.

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Work Location: In person