What are the responsibilities and job description for the Coffee Shop Manager position at London Approach?
We are seeking an experienced and energetic Coffee Shop Cafe Manager to oversee daily operations, lead a dynamic team, and ensure that our customers enjoy an exceptional coffee experience. This role combines strategic planning with hands-on management, ensuring the smooth operation of our café while maintaining the highest standards in service, quality, and ambiance.
Key Responsibilities:
- Operational Oversight:
- Manage daily operations, ensuring that all processes—from opening to closing—run smoothly.
- Ensure compliance with health, safety, and sanitation standards.
- Team Leadership & Human Resources:
- Recruit, train, and supervise staff, fostering a positive and productive work environment.
- Create and manage staff schedules, conduct performance evaluations, and facilitate ongoing training.
- Customer Service & Engagement:
- Develop strategies to enhance the customer experience and promptly address any customer concerns.
- Maintain a welcoming atmosphere that reflects the café’s brand and values.
- Inventory & Financial Management:
- Oversee inventory control including ordering supplies and managing vendor relationships.
- Monitor sales, prepare financial reports, and help manage budgets to ensure profitability.
- Marketing & Business Growth:
- Implement local marketing initiatives and promotional events to drive customer engagement and boost sales.
- Collaborate with ownership and senior management to identify growth opportunities and improve operational efficiency.
Qualifications:
- A minimum of 5 years of management experience in the hospitality or coffee shop industry.
- Proven leadership and interpersonal skills, with a knack for motivating teams.
- Strong customer service orientation and excellent problem-solving abilities.
- Proficiency in inventory management, scheduling, and basic financial reporting.
- Familiarity with local health, safety, and food sanitation regulations.
- A bachelor’s degree in Hospitality Management or a related field is preferred, though equivalent experience will be considered.
Additional Requirements:
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.
- Strong organizational skills and the capacity to manage multiple tasks simultaneously.
- Physically able to stand for long periods and perform tasks that involve light lifting.
Benefits:
- Competitive salary and performance-based bonuses.
- Health and wellness benefits, along with paid time off.
- Opportunities for professional development and career growth.
- A supportive, team-oriented work environment with a passion for great coffee and community engagement.
Salary : $70,000 - $75,000
