What are the responsibilities and job description for the Front Desk Floating Shifts position at London Bridge Resort?
London Bridge Resort is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Front Desk Agent during various hours and days of the week (morning, night, weekends, and holidays). The ideal candidate must multi-task effectively and must be able to work in a fast-paced environment. Our friendly Front Desk Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.
Role Summary
London Bridge Resort is Lake Havasu’s premier all-suite, waterfront resort. Located in the heart of Lake Havasu City, AZ, guests enjoy one and two-bedroom suites with a number of amenities including Splash Pool and Waterslide, and fitness center – offering a variety of options for every guest. Guests can experience three unique dining options – Martini Bay, Splash Grill, and Kokomo – all providing different atmospheres and menus. For more information or to book your stay, call 928.855.0888 or visit: http://www.londonbridgeresort.com/.
Role Summary
- Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Relate to guests in a friendly and helpful manner*Ensure satisfaction by going the extra mile
- Anticipate and respond to guest needs
- Handle all aspects of guest registration, which can include:
- Expediting the check-in/check-out process with swift computer and cash register skills
- Following hotel rate structures, discounts, and selling strategies
- Issuing room keys
- Informing guests about hotel features and amenities, as well as local attractions
- Satisfying special requests whenever possible
- Find solutions quickly, and confidently address and resolve guest concerns
- Remain flexible and adaptable in a consistently busy hotel environment
- Collaborate with all hotel departments and utilize your complete knowledge of hotel operations
Job Requirements:
Must have excellent communication, phone, and hospitality skills. A flexible schedule is necessary for this position, including the ability to work days, nights, weekends and holidays. Must also be computer literate and able to effectively use Microsoft Word, Microsoft Excel, as well as be comfortable using PMS and CRM tools via the computer.
Required Education:
- High school or equivalent
- Customer Service: 1 year
London Bridge Resort is Lake Havasu’s premier all-suite, waterfront resort. Located in the heart of Lake Havasu City, AZ, guests enjoy one and two-bedroom suites with a number of amenities including Splash Pool and Waterslide, and fitness center – offering a variety of options for every guest. Guests can experience three unique dining options – Martini Bay, Splash Grill, and Kokomo – all providing different atmospheres and menus. For more information or to book your stay, call 928.855.0888 or visit: http://www.londonbridgeresort.com/.