Customer Service Representative

Lone Mountain is a family-owned business with culture centered around core values. We allow customers to achieve the dream of owning their own truck through no balloon payments, buyouts, or minimum credit scores. Our company continues to see double digit increases in sales and our future is bright! As we continue to grow, we need individuals who align with our principles. Drive your career forward at Lone Mountain!

Position Overview: Lone Mountain Truck Leasing is seeking a composed, adaptable professional with high attention to detail and impeccable critical-thinking skills to fill our Customer Service Representative position. We offer extensive training, upward mobility, and the ability to get paid what you're worth!

Schedule: Monday - Friday | 8:00 a.m. - 4:30 p.m.

Benefits:

• Competitive Pay: $19.00 per hour plus monthly bonus potential!
• Medical, dental, vision insurance.
• 401 (k) match.
• Immediate PTO Accrual.

Responsibilities:

• Represent the company by maintaining a positive customer experience.
• Offer guidance and educate the customer on maintaining a successful lease.
• Maintain urgent follow-up and follow-through on everything.
• Work with fellow departments to proactively resolve issues.
• Process incoming payments for tolls, taxes, small delinquencies.
• Audit lease documents for accuracy and completeness.
• Provide registration assistance in all 50 states.
• Respond to leasing application inquiries.
• Coordinate lease payoffs and title transfers.
• Initiate and facilitate paperwork for customer needs.

Qualifications:

• Bilingual English and Spanish is preferred.
• 1-2 years of experience in customer service, teaching, training, coaching or related fields.
• Proficient at working through issues with customers over the phone with positive resolution.
• Thrive in a very fast-paced phone environment with constant interruption.
• Incredibly adaptable to changing assignments, juggling additional work when needed.
• Team Player: eagerly looks to lend a hand, go the extra mile.
• Always produces an on-time, excellent work product.
• Top notch written and oral communication skills.
• Self-motivated, self-teacher, constant learner.

Lone Mountain Truck Leasing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, ancestry, gender, gender identity, marital status, status with regard to public assistance, citizenship status, physical or mental disability, sexual orientation, membership or activity in a local commission, veteran status, age, or any other status protected by law.

Job ID: 3702

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Carter Lake, IA 51510 (Required)

Work Location: In person

Salary : $19