Nurse Informatics Specialist

Job Purpose:

The Nurse Informatics Specialist or Clinical Informatics Specialist is responsible to provide the highest level of assessment, analysis, implementation, evaluation, education and support for our customers on healthcare systems provided and installed by LSC Companies. The Nurse Informatics Specialist will be responsible for preparing, planning, holding, and documenting all Customer Care Visits for their customers as assigned.

Duties and Responsibilities

Customer Facing Activities

• Conduct trainings for healthcare professionals and end users on the use of nurse call systems, infant abduction systems, management software, peripheral devices (wireless phones, pagers, RTLS, etc.) and any other systems associated with healthcare systems provided by LSC Companies.
• Reviews, identifies, analyzes, recommend design/changes, and documents them for consideration and approval to hospital leaders and governance groups that support the ease of use of applications and systems.
• Completes process and documentation of end user system testing procedures and works with Programming and Support Technician to ensure proper system configuration per needs assessment/change request.
  • Completes end user testing acceptance and documents as required.
• Provides go-live support which includes the use of workflow documentation as well as leveraging and supporting Super Users identified for the implementation.
• Provides evaluation of end users use of the technology, design, development and education at customer sites through rounding and customer care visits.
• Reviews system installation configuration, confirm facility layout and be knowledgeable prior to meeting with customers for Needs Assessments or Customer Care Visits.
• Confirms training location, Super Users targeted, times, accommodations, equipment needs prior to execution of training.
• Works closely with the Senior Informatics Lead, CAS, Service Lead, and Account Managers to assess customer needs and expectations of systems purchased from LSC Companies. Recommend methods to create alignment where gaps are identified.
• Provides customer support by answering workflow and technical questions from Customers and referring calls to technical staff or Service when necessary.
• Trains LSC Companies staff on such systems or processes when appropriate.

Administrative

• Documentation of facility needs assessments, programming guides, contacts, customer care visits and systems utilizing approved templates.
• Provides customized system configuration needs to Support Technician.
• Documentation of Customer Care Visits (CCV), customer communications and trainings as needed and/or provided.
• Schedule and plan CCV to improve the utilization of the after-the-sale Customer Services Agreement through alignment of problems/initiatives identified by clinical champions.
• Produce, duplicate, and assemble customized training materials after evaluation has been completed.
• Create and update e-learning modules for all projects implemented as leave behind.
• Coordinate with Service to schedule time for downloads as needed
• Maintain accurate records of hours provided against hours allotted per project or contract.
• Maintain accurate files, documents and resource materials used with customers.

Qualifications

• Currently Licensed in the State of Texas (RN, RTT, PT, etc.)
• Experience of hospital/and outpatient clinical workflow that will be aligned to LSC technologies.
• Experience using and teaching process improvement utilizing LEAN methods.
• Experience collecting appropriate information and documenting in current and future state workflow maps.
• Experience in the analysis of data sets, presentation of the data and recommendations to clinical leaders based on needed process improvement initiatives.
• Knowledge of electronic equipment, computer hardware and software.
• Ability to operate applications, enter data, manipulate and process information.
• Proficiency in computer applications, including MS Word, MS Excel, MS PowerPoint and maintaining databases.
• 5 years of peer or customer training experience required.

Education Requirements

• Bachelors degree from an accredited nursing college or equivalent in a clinical field required.
• 5 years of healthcare experience required.
• Informatics Certification preferred.

Skills

• Ability to read, write, and speak the English language utilizing excellent grammar.
• Strong, effective, confident written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations.
• Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
• Detail oriented with a creative aptitude, technology-related curiosity and a positive attitude.
• Ability to organize, plan and prioritize work to complete within required time frames and to follow up on pending issues.
• Knowledge of principles and processes for providing great customer service.
• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information
• Willingness to learn both in an organized classroom environment and on your own by studying operation and maintenance manuals, Standards of Excellence and other digital content.
• Willingness to take college and other classes on non-company time to increase knowledge in specified areas.