Employee Experience Officer

Description

JOB SUMMARY

The Employee Experience Officer (EEO) is an enthusiastic, highly motivated self-starter with a strong work ethic who is dedicated to managing and enhancing the overall employee journey. The EEO’s primary focus is on employee advocacy, striving to cultivate a holistic, meaningful experience that fosters engagement, well-being, and productivity. This role aims to create a supportive work environment where employees feel valued, motivated, and aligned with the mission and values of Lone Star National Bank.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Responsible for creating and implementing comprehensive strategies to improve employee engagement to enhance the overall experience of the Bank’s employees that will help retention.
• Oversee onboarding processes to ensure a positive welcoming experience for new hires
• Measure employee satisfaction regularly and identify areas of improvement
• Plan and organize events and initiatives to promote employee morale and wellness
• Communicate effectively with employees to keep them informed of any related changes and updates 
• Provide support for career development and training opportunities for employees
• Collaborate with leadership to establish a positive and inclusive workplace culture
• Collaborate with HR and management to understand employee needs and develop corresponding solutions
• Conduct regular surveys and focus groups to gather employee feedback
• Utilize data-driven reports to track and analyze the effectiveness of employee experience initiatives
• Identify areas for improvement and collaborate with respective parties to implement necessary changes
• Stay informed of the latest trends and best practices in employee experience management
• Plan and manage team building events and activities

• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and, if supervisor, ensures adherence by the respective department personnel
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and, if supervisor, ensures adherence by the respective department personnel
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and, if supervisor, ensures adherence by the respective department personnel
• Performs other related duties as required and assigned

Qualifications

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

•    Bachelor’s degree in business administration, Human Resources or relevant field
•    Five or more years working in Human Resources or similar HR role, preferably in the banking industry
•    Excellent understanding of full cycle recruiting
•    Outstanding knowledge of HR functions and best practices
•    Exceptional ability to use KPIs and metrics
•    Strong analytical and problem-solving abilities
•    Solid writing, oral communication and leadership skills
•    A team player with excellent organizational skills, results oriented and multitasking abilities 
•    Bilingual in English and Spanish is desired
                                                                                                                                                                                               

ORGANIZATION

•    This position will report to the Director of Human Resources
•    This position will not oversee any other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity.  All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.