What are the responsibilities and job description for the Front Desk Supervisor position at Long Beach Hilton?
Hotel:
Long Beach Hilton701 W Ocean BoulevardLong Beach, CA 90831Front Desk SupervisorFull timeStarting Compensation
25.00 - 29.50Expected Job Closing Date:
2025-02-06Job Description
Pay Rate: $25.00 - $29.50
At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.
This role plays an important part in our culture:
Service:
- Provide exceptional customer service by being engaging and taking a sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Perseverance:
- Help to resolve problems through recovery when things aren’t quite right
Inclusion:
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
- Training all new Front Desk Agents to provide exceptional customer service
Respect:
- You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation
Innovation:
- You will look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions
- You will look for new ways to enhance the guest experience
Teamwork:
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
What do we need from you to be successful in this role?
- As this role will be supervising other front desk agents, previous hotel front desk experience is a must, and supervisory skills training or experience is preferred.
- Customer service is our top priority, and we are consistently being awarded JD Powers Customer Service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.
Including:
✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer
But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70 hotels nationwide, you can grow your future the way you want.
Ready to take the next step? Join a team that values you and your future!
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf
Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following:
Ability to interact with guests (especially minors), co-workers, and the public.
Ability to maintain integrity of hotel, guest, and co-worker property.
Ability to preserve a violence-free workplace.
Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/
Salary : $25 - $30
