What are the responsibilities and job description for the Front Desk Supervisor position at Martin Resorts?
As a Front Desk Supervisor, you will oversee front desk staff to insure a smooth and efficient operation. You are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. The Front Desk Supervisor strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.
Responsibilities of the Ideal Candidate :
- Train and monitor front desk staff.
- Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
- Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
- Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
- Preserve the security and privacy of guest rooms and administrative keys.
- Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
- Assists with special requests, group blocking and unusual circumstances.
- Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
- Maximize revenues through sales strategy and outstanding customer service.
- Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
- Maintain the confidentiality of any and all company information, including but not limited to : performance statistics, agreements with clients, prospective business, and financial information.
- Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
- Serves as a role model to demonstrate appropriate behaviors.
- Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
- Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
- Fosters open channels of communication between all employees.
- Follow all additional duties as assigned by management.
Experience and Education :
Physical Requirements : The minimum physical requirements for this position include but are not limited to :
Pay : $21 per hour depending on experience
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact : humanresourcesteam@martinresorts.com.
Martin Resorts is an Equal Opportunity Employer M / F / Disability / Veteran and Drug Free
Salary : $21
