Dispatcher

The Service Dispatcher is responsible for coordinating the schedules of both the technicians and the customer, ensuring timely delivery of materials, and managing communication through electronic, paper, and phone channels between the company and the customer. They play a key role in maintaining the smooth flow and efficiency of the operational process.

 

Compensation Range: $28.00 – $34.00 per hr. plus potential profit share.

 

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

 

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Manage coordination tasks, including material and warranty purchases, returns, literature collection, and handling all incoming customer service requests.

• Schedule work based on priorities and needs, dispatching the appropriate technician(s) to ensure smooth operations.

• Coordinate with the customer to confirm the scheduled time for a technician to perform the required work.

• Ensure prompt and accurate completion of all necessary paperwork, such as timecards, job setups, and purchase orders.

• Maintain regular communication with field, sales, and management teams.

• Immediately inform customers of any changes to schedules or requests that cannot be accommodated, makes efficient use of communication tools.

• Keep supervisors updated on any relevant changes, customer feedback, or issues with pricing.

• Provide customers with confirmation of completed work through phone calls or emails.

• Demonstrate capability and interest in training others.

• Ensure no work is performed outside contractual obligations without proper compensation.

• Supply the sales team with qualified leads and notify them of any competitive sales activities.

• Understand the sales team’s responsibilities for each account.

• Schedule services to meet contract requirements, optimize labor usage, and monitor customer satisfaction.

• Work with other dispatchers as part of a team to ensure success.

• Other duties as assigned.

 

• 3 years of dispatch or call desk experience, or an equivalent combination of education and experience.  

• Demonstrated ability to manage multiple tasks at once in a fast-paced setting.

• Strong organizational skills with exceptional attention to detail. 

• Ability to handle a high volume of calls while maintaining accuracy and efficiency.

• Excellent customer service skills, with the ability to stay professional and positive under pressure.

• Effective communication skills, both verbal and written, for engaging with customers and internal teams. 

 

• Associate’s degree in business 

• Experience with MS project 

• No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

 

Physical Requirements 

• This position may include routine sitting, lifting, bending, and kneeling.

• This position may include lifting to 25 lbs. from floor to countertop and countertop to floor.

 

• Inside office work environment 

 

To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

 

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

 

At LONG Building Technologies, we don’t just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.