Project Manager

Company Overview:

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.

About the Role:

The Project Manager is responsible for ensuring that each project is completed on time, within company standards, and to the client’s satisfaction. The Project Manager accomplishes this by monitoring the installation process for assigned jobs, directing subcontractors, and interfacing with customers daily. This position is accountable for inspecting work completed by subcontractors to ensure that the quality and consistency of workmanship meet company standards. Additionally, the Project Manager improves the overall efficiency of each installation.

Responsibilities:

• Supervises and manages the installation process from start to finish for all assigned jobs to ensure timely installation and customer satisfaction.
• Performs site visits and inspections to determine if installed products meet company standards and address installation or service-related concerns.
• Monitors jobs daily to prioritize work, follow up on tasks, and resolve urgent matters.
• Maintains exceptionally high standards of customer contact by following the customer contact process for proactive communication and quality customer service.
• Ensures collection of final payment & completion certificate upon completion of work by informing the customer and providing the contract to account for payment processing.
• Updates Salesforce with job status and information for each customer daily.
• Approve installer labor invoices and additional purchase orders on assigned jobs.
• Responsible for maintaining Guild Quality PM satisfaction score of 93%.
• Understands, promotes, and enforces OSHA compliance to ensure safety requirements are followed for each job
• Maintains general knowledge of construction in Long Home trades.
• Abides by and enforces appearance and uniform requirements.
• Resolves product, service, installation, and warranty issues by determining the problem and involving the appropriate team member or subcontractor for resolution.
• Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company’s Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned.

Minimum Qualifications:

• 1-year certificate from college or technical school or equivalent related work experience.
• 2-5 years of construction and installation experience required; management experience preferred.
• Strong operational experience in at least one product line (i.e. roofing, siding, windows, doors, baths).
• 1 year of demonstrated customer service experience is required.

Skills:

The required skills in project coordination and planning are essential for the Project Manager to effectively oversee multiple projects simultaneously. Proficiency in Microsoft Project and other project management software allows for the creation of detailed schedules and documentation that guide the project team. Strong communication skills are vital for facilitating meetings and ensuring that all stakeholders are aligned with project goals. The ability to manage the project life cycle ensures that the Project Manager can adapt to changes and challenges throughout the project. Preferred skills, such as familiarity with Agile methodologies, enhance the Project Manager's ability to lead teams in dynamic environments, fostering collaboration and innovation.