Patient Accounts Supervisor - FIN-Rev Cyc Ops - Inpatient - Full Time - Days

NYU Langone Hospital—Suffolk has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island’s only independent community hospital, we are 100% committed to becoming the community’s healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced heart disease diagnosis and treatment facility, our new modern surgical pavilion, our unique ER approach, and our high-touch services including women’s imaging, sleep laboratory and orthopedics and more. These services are delivered with the highest level of compassion by our NYU Langone Hospital—Suffolk staff – Long Islanders with an unmistakable mix of courage and heart who care about the people right here in our community and whose sole purpose is to provide personalized comfort. For more information, go to NYU Langone Hospital—Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

For more information, go to licommunityhospital.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Patient Accounts Supervisor - Full Time Days 8:00AM-4:00PM; Monday through Friday - FIN-Rev Cyc Ops-Inpatient

Job Responsibilities:

Billing Services:

• Submits clear and accurate claims to third party carriers on a timely basis
• Utilizes electronic follow-up system to perform billing activities
• Confirms receipt of third party claims and re-bills claims as necessary
• Is cognizant of time limits currently in effect for all billing activities and monitors for compliance
• Troubleshoot problematic accounts
  
  

Account Review:

• Reviews assigned accounts in Epic and third-party remittances to determine accounts requiring action
• Verifies accurate charge posting and claims submission
• Analyzes any open balances and/or insures accurate payment posting
• Completes appropriate follow-up action as necessary
• Document all actions taken on accounts in the billing system
• Performs root cause analysis with a solutions focus
  
  

Operations:

• Supervise the daily operations of the team including all staff, AR follow-up and agencies
• Develops and maintains productivity standards for areas of direct responsibility and monitors adherence to those standards
• Manage internal/external correspondence
• Respond to internal communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
• Monitors staff attendance and punctuality on a regular basis and maintains payroll system for department
• Hold monthly staff and agency meetings
  
  

Staff Performance:

• Provides coaching and feedback to staff in areas of responsibility and completes probationary and annual performance appraisals for staff
• Monitor staff and agency performance through monthly audits and random reviews
• Conduct individual monthly meetings with staff to review results and provide feedback, including steps and solutions to address any issues
• Perform ""data mining"" and in-depth accounts receivable analysis
• Analyzes any open balances and/or insures accurate payment posting
• Completes appropriate follow-up action as necessary
• Identification of proper criteria for running, reviewing and assigning reports as necessary
• Performing root cause analysis on identified issues
• Manage internal/external correspondence
• Respond to communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
• Provides information people need to know to do their jobs and make accurate decisions
• Writes clearly and succinctly and ensures messages come across with the desired effect
  
  

Analytics

• Perform ""data mining"" and in-depth accounts receivable analysis
• Analyzes any open balances and/or insures accurate payment posting
• Completes appropriate follow-up action as necessary
• Identification of proper criteria for running, reviewing and assigning reports as necessary
• Performing root cause analysis on identified issues
  
  

Manage internal/external correspondence

• Respond to communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
• Provides information people need to know to do their jobs and make accurate decisions
• Writes clearly and succinctly and ensures messages come across with the desired effect
  
  

Customer Service:

• Demonstrates a high level of commitment to customer service in responding to the needs of internal and external parties or departments
• Provides and solicits correct information as needed or requested
  
  

Training:

• Develop and maintain staff training plans and documents
• Provide feedback to Management in regards to training needs and opportunities.
• Provide training tools to other departments as necessary
• Special projects as assigned by Management
• Complete projects in a timely and organized manner as assigned by management and delegating projects if necessary
  
  

Compliance:

• Adhere to compliance and departmental policies and procedures including compliance with 100% of HIPAA requirements, required trainings, and other Hospital mandated activities
• On a quarterly basis track assigned goals in e-Performance
  
  

Special projects as assigned by Management

• Complete projects in a timely and organized manner as assigned by management and delegating projects if necessary
• On a quarterly basis track assigned goals in e-Performance
  
  

Minimum Qualifications:

• To qualify you must have an Associates Degree and/or 3-5 years of medical billing and collections experience
• Knowledge of PC applications and Microsoft Office Suite
  
  

Preferred Qualifications:

• Bachelors degree
• Supervisory experience, at least one year
• Industry certification (AHIMA, HFMA, AAPC, etc.)
• EHR experience (Epic preferred)
• EPremis ( billing software) experience
  
  

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Hospital—Suffolk’s Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital—Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $55,826.00 - $64,272.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here