Patient Accounts Supervisor - FIN-Rev Cyc Ops - Inpatient - Full Time - Days

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital—Suffolk , and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.

 Position Summary:
We have an exciting opportunity to join our team as a Patient Accounts Supervisor - Full Time Days 8:00AM-4:00PM; Monday through Friday - FIN-Rev Cyc Ops-Inpatient

 Job Responsibilities:

 Billing Services:

•   Submits clear and accurate claims to third party carriers on a timely basis
•  Utilizes electronic follow-up system to perform billing activities
• Confirms receipt of third party claims and re-bills claims as necessary
•  Is cognizant of time limits currently in effect for all billing activities and monitors for compliance
• Troubleshoot problematic accounts

Account Review:

• Reviews assigned accounts in Epic and third-party remittances to determine accounts requiring action
• Verifies accurate charge posting and claims submission
•  Analyzes any open balances and/or insures accurate payment posting
•  Completes appropriate follow-up action as necessary
• Document all actions taken on accounts in the billing system
• Performs root cause analysis with a solutions focus

Operations:

• Supervise the daily operations of the team including all staff, AR follow-up and agencies
•  Develops and maintains productivity standards for areas of direct responsibility and monitors adherence to those standards
• Manage internal/external correspondence
• Respond to internal communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
•      Monitors staff attendance and punctuality on a regular basis and maintains payroll system for department
•         Hold monthly staff and agency meetings

Staff Performance:

•  Provides coaching and feedback to staff in areas of responsibility and completes probationary and annual performance appraisals for staff
•  Monitor staff and agency performance through monthly audits and random reviews
•  Conduct individual monthly meetings with staff to review results and provide feedback, including steps and solutions to address any issues
• Perform ""data mining"" and in-depth accounts receivable analysis
• Analyzes any open balances and/or insures accurate payment posting
• Completes appropriate follow-up action as necessary
•  Identification of proper criteria for running, reviewing and assigning reports as necessary
• Performing root cause analysis on identified issues
• Manage internal/external correspondence
• Respond to communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
• Provides information people need to know to do their jobs and make accurate decisions
• Writes clearly and succinctly and ensures messages come across with the desired effect

Analytics

• Perform ""data mining"" and in-depth accounts receivable analysis
• Analyzes any open balances and/or insures accurate payment posting
• Completes appropriate follow-up action as necessary
• Identification of proper criteria for running, reviewing and assigning reports as necessary
• Performing root cause analysis on identified issues

Manage internal/external correspondence

• Respond to communications in a timely and compliant manner; provide appropriate documents requested by payers or other parties
• Provides information people need to know to do their jobs and make accurate decisions
• Writes clearly and succinctly and ensures messages come across with the desired effect

Customer Service:

• Demonstrates a high level of commitment to customer service in responding to the needs of internal and external parties or departments
• Provides and solicits correct information as needed or requested

Training:

• Develop and maintain staff training plans and documents
•  Provide feedback to Management in regards to training needs and opportunities.
• Provide training tools to other departments as necessary
• Special projects as assigned by Management
• Complete projects in a timely and organized manner as assigned by management and delegating projects if necessary

Compliance:

• Adhere to compliance and departmental policies and procedures including compliance with 100% of HIPAA requirements, required trainings, and other Hospital mandated activities
• On a quarterly basis track assigned goals in e-Performance

Special projects as assigned by Management

• Complete projects in a timely and organized manner as assigned by management and delegating projects if necessary
• On a quarterly basis track assigned goals in e-Performance 

Minimum Qualifications:

• To qualify you must have an Associates Degree and/or 3-5 years of medical billing and collections experience
• Knowledge of PC applications and Microsoft Office Suite

Preferred Qualifications:

•  Bachelors degree
• Supervisory experience, at least one year
•  Industry certification (AHIMA, HFMA, AAPC, etc.)
•  EHR experience (Epic preferred)
•  EPremis ( billing software) experience

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Hospital—Suffolk’s Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital—Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $55,826.00 - $64,272.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here