What are the responsibilities and job description for the Digital Technology Operations Specialist position at Long John Silver's?
Job Description
Job Description
Description : POSITION SUMMARY
The Digital Technology Operations Specialist will play a critical role in supporting and optimizing digital platform operations within our organization. This individual will provide expert technical guidance, manage vendor relationships, and ensure the seamless functioning of digital services. This role is ideal for someone with strong analytical and problem-solving skills who thrives in a dynamic, fast-paced environment.
ESSENTIAL FUNCTIONS
- Serve as the technical expert for digital platforms, providing in-depth support and troubleshooting as needed.
- Manage vendor relationships to ensure service quality, accountability, and alignment with company objectives.
- Oversee daily operations of digital platforms to ensure maximum efficiency, uptime, and performance.
- Collaborate with cross-functional teams to identify operational issues and implement timely solutions.
- Develop and implement operational best practices to streamline processes and improve digital service delivery.
- Monitor platform performance metrics, analyze system issues, and coordinate maintenance or updates as required.
- Document operational processes, troubleshooting guides, and solutions to promote knowledge sharing across teams.
COMPETENCIES
SUPERVISORY RESPONSIBILITIES
WORK ENVIRONMENT
PHYSICAL DEMANDS
TRAVEL REQUIRED
EDUCATION AND EXPERIENCE
EEO / ADA STATEMENT
Long John Silver’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Long John Silver’s will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so creates an undue hardship to the business.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SALARY AND BENEFITS
Requirements :
