What are the responsibilities and job description for the Hoover/Alabaster -Customer Concierge- Full-Time position at Long-Lewis Auto Group?
We are seeking a dedicated and customer-oriented Customer Concierge to join our team. In this role, you will contribute to providing exceptional support to our customers, sales team, and service department. Your responsibilities will include a variety of tasks, from handling customer inquiries to scheduling appointments and processing payments.
Key Responsibilities:
- Customer Service:
- Welcome and assist customers in person and over the phone.
- Answer customer inquiries promptly and professionally.
- Resolve customer concerns and issues efficiently and professionally.
- Administrative Tasks:
- Answer and direct incoming calls.
- Take and relay messages accurately.
- Maintain a clean and organized workspace.
- Assist with other administrative duties as needed.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Proficiency in computer software, including Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and a passion for providing excellent customer service.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be part of a dynamic team dedicated to customer satisfaction.
If you are a highly motivated individual with a strong customer focus, we encourage you to apply for this exciting opportunity. Join our team and make a positive impact on our customers' experience.
Hoover location schedule: Tuesday - Saturday
Alabaster location schedule: Monday- Thursday
Experience
Preferred- 1 year(s): Administrative or Other Relative Experience Preferred
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Job Security: Inspired to perform well by the knowledge that your job is safe
