What are the responsibilities and job description for the Muscle Shoals - Service Concierge - Full-time position at Long-Lewis Auto Group?
We are seeking a friendly and helpful Receptionist (Customer Concierge) to manage incoming calls, assist customers, and support our team. The ideal candidate will have a customer service background and a basic understanding of automotive service.
Key Responsibilities:
- Answer incoming telephone calls in a warm and professional manner.
- Gather relevant information to efficiently transfer calls to the appropriate person.
- Log missed calls and ensuring follow-up as needed.
- Take messages and send/receive electronic communications.
- Make service appointments for customers, ensuring all necessary details are captured.
- Provide exceptional customer service to enhance client satisfaction.
Qualifications:
- Previous experience in customer service, administrative, clerical, or call center roles.
- Familiarity with automotive sales/service is a plus.
- Strong phone and written communication skills.
- Proficient computer skills.
- Courteous and pleasant demeanor with excellent interpersonal skills.
Starting Pay: $12 per hour
If you are enthusiastic about providing excellent service and thrive in a dynamic environment, we would love to hear from you!
Experience
Preferred- 1 year(s): Administrative or Other Relative Experience Preferred
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Job Security: Inspired to perform well by the knowledge that your job is safe
Salary : $12
