What are the responsibilities and job description for the Business Development Coordinator/ Call Center (Chattanooga) position at Long of Chattanooga AutoMall?
Summary:
The Business Development Center Representative supports our sales and service efforts by contacting prospective and recent customers.
Job Responsibilities:
- Maintain a minimum standard of outbound calls to prospective customers
- Promptly and accurately enter all customer inquiry data into the system
- Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
- Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
- Adhere to lead management plan guidelines for each lead in your database
- Accurately record interactions with each prospective customer in our database
- Other reasonable duties as may be requested
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Requirements:
- 1-2 years customer service experience in an outbound calling environment
- Outstanding written and verbal communication skills
- Prior phone experience preferred
Competencies:
- Goal–oriented individual, driven to exceed personal and team goals
- Exceptional communication and customer service skills exemplified to internal and external customers
- Effectively collaborate with fellow employees
What We Offer
- 401k
- Health care benefits
- Paid vacation
- Paid training
- Salary performance bonuses
