Deskside Consultant

Long View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?We are looking for an upbeat and proactive Deskside Consultant for a client site in Dallas, TX! In this role, you will contribute to the business in a number of ways including working with end-users ranging from entry-level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.A Day in the Life : Assist all customers with their questions about any of our supported software and computing platformsAct as the single point of contact for all IT issues that are presented to the Service Desk via phone call, voicemail, email, self-service, and / or chat regarding hardware, software and networkingMonitor the performance of the company’s desktop infrastructure and device plans for improved efficiencyTroubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and / or LVS service catalog.Escalate Tier 2 incidents according to client specificationsInstall applications and computer peripheralsConduct remote troubleshootingTrack and escalate outagesWhat You Bring : 5 years of related IT experienceKnowledge of server operations, infrastructure, web interfaces, and remote access toolsExperience supporting Microsoft environments in a service desk or deskside support roleExperience with the following : Microsoft Office 2010 / 2013 / O365Windows / Linux / Mac OS environmentsRemote supportPC / printer hardware / VPN / CitrixActive DirectorySupporting mobile devicesITIL Incident Management understandingAbility to diagnose, research and solve technical and data issues independentlyAbility to work with ServiceNOWKnowledge of network security practices and anti-virus programsExcellent problem-solving and multitasking skillsWhat Makes You Extra Awesome : Post-secondary educationA certificationWant to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.#J-18808-Ljbffr