Help Desk Technician I - Houston Office

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

This Help Desk Technician will provide on-site support in our Houston, TX office Monday- Friday 9:00am -5:00pm. Additionally, you provided remote support to our branches in North Carolina and New Jersey, and other remote users.

Primary Job Duties:

• Provide support for all IT products and services which may include answering questions, troubleshooting problems, and instructing customers regarding software or hardware
• Answer IT tickets in a timely manner
• Prepare and ship applicable equipment to new hires

Qualifications

Required Education and Experience:

• Recent college graduate with a degree in Computer Information Science or 1-2 years of experience in a Helpdesk Support position
• Excellent technical troubleshooting skills and non-technical communication skills
• Local and remote end-user system troubleshooting
• Knowledge of Windows 10/11 Desktop/Workstation Operating Systems
• Office 365
• Exchange Online
• Office desktop application suite
• Outlook, Word, Excel, etc.
• Some knowledge of installation, configuration, reimaging, and support of computer systems hardware and software.  Including peripheral devices and accessories
• Familiarity installing and troubleshooting multifunction printers
• Customer service oriented
• Good written, oral, and interpersonal communication skills.
• Good planning and organizing skills
• Ability to handle stress and deliver positive service
• Ability to learn and adapt quickly to new technologies
• Proactive thinker with attention to details
• Working outside normal business hours may occasionally be required
• Preferred Skills
• Knowledge of Microsoft Azure, Entra ID, Intune
• General knowledge of OneDrive / SharePoint,  Virus/Malware/Spyware diagnostic removal techniques

Additional Information

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

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