What are the responsibilities and job description for the Manager, Help Desk position at University of Houston- Victoria?
Department: Information Technology
Salary: 3922.50
Description:
Manages Help Desk operations for the university, including remote sites; provides technical support to the university community on multiple computer operating systems and associated hardware, software, and networks.
1. Manages the daily operations of the Help Desk, including supervision of staff and student workers.
2. Analyzes and resolves complex and security sensitive problems; provides technical guidance to Help Desk personnel.
3. Develops and maintains current technical documentation, guidelines, and procedures; monitors compliance with policies and procedures.
4. Monitors service request systems to ensure accountability of the services provided by the Help Desk.
5. Analyzes resource requests for validity, and determines whether current resources are available; responds to user's requests.
6. Coordinates and oversees the implementation, installation, and support of system hardware, software, security, and networks.
7. Maintains the university's computer hardware and software inventory, including projections for future operational needs.
8. Manages support for student technology issues, and identifies methods to enhance service efficiency and utilization; evaluates and recommends current and emerging technologies for implementation.
9. Provides workshops and training to university community.
10. Assists the User Services Administrator with long-range strategic planning and goals.
11. Performs other job-related duties as assigned.
Knowledge, Skills, & Abilities:
1. Broad technical knowledge of the university’s automated hardware and software systems
2. Managerial skills necessary to manage Help Desk and supervise staff and student workers
3. Excellent analytical skills to analyze and diagnose technical problems on PCs and related hardware
4. Excellent interpersonal skills to interact with all levels of university employees
5. Excellent organizational skills to effectively utilize staff and resources
6. Excellent written communication skills and ability to compose correspondence and reports
7. Ability to work independently with minimal supervision
8. Ability to exercise discretion and independent judgment and act upon decisions within scope of delegated authority
PC Skills:
1. Proficiency with the several automated software and hardware systems
2. Proficiency with PC software applications in a Windows environment
Minimum Qualifications: Bachelor's degree in computer science or related field and (3) years related experience or equivalent combination of education and relevant experience
Required Documents: Resume, Cover Letter
The University of Houston System and its universities are an Equal Opportunity Institution.
A Closer Look at UHV
At the University of Houston-Victoria (UHV), we are driven by a relentless pursuit of excellence.
As a next-generation university, we redefine the boundaries of higher education, creating opportunities for students from all backgrounds to excel. Our unwavering focus on student success and research innovation sets us apart, positioning UHV as a model for universities of the future.
Our History
Since our establishment in 1973, we have grown into a vibrant institution with a reputation for academic excellence and a dedication to student success. At the University of Houston-Victoria (UHV), our history is a testament to our commitment to providing quality education and fostering academic achievement.
City Location
A regional hub 30 miles inland from the Gulf of Mexico, Victoria is a town of 65,000 located about two hours from Houston, Austin, San Antonio and Corpus Christi. UHV also offers classes at an instructional site in the Houston suburb of Katy. Students have choices in how they attend UHV:
- UHV – 3007 N. Ben Wilson St., Victoria
- UHV Katy – 22400 Grand Circle Blvd., Katy
- Online
Mission Statement
The University of Houston-Victoria (UHV), a dynamic destination institution serving Texas and the world, is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. The University of Houston-Victoria promotes economic development and advances the quality of life through teaching, research, and service excellence.
Our Goals
Continually enhance the quality of our student experience. Promote and expand access to education. Increase community engagements and increase public events for diverse audiences on our campuses. Promote a culture of institutional identification among stakeholders
Academic Excellence
Several of UHV’s academic degree programs have drawn top rankings from organizations including College Consensus, Intelligent.com and Research.com. Our Accreditations include: SACSCOC Accredited, AACSB Accredited, ABET Accredited, CACREP Accredited, NASP Accredited, and TASP Accredited
