Job Description
Job Description
Summary
We love what we do and have fun doing it at our shop. That said, it's hard work and is fast paced. The following list is a must for all new hires :
- You must be a team player, but also able to work independently
- You must be a good communicator, dedicated to offering excellent customer service and maintaining open and positive relations with coworkers
- You must be positive, a good listener and have a lot of patience
- You must be interested and willing to spend time on continuing education to further develop skills and knowledge (provided by our shop)
- You must enjoy educating others and building relationships
- You must be able to keep up in an energetic environment that can sometimes feel hectic and chaotic
- You must be willing to roll up your sleeves, lend a hand to colleagues and do what's necessary to get the job done.
- You must be thorough and detail oriented
- You must be self motivated, proactive, adaptable, dependable and reliable
- You must have a good sense of humor and zest for adventure
Duties
Tech Duties include but are not limited to :
Assemble and prepare bikes for sale.Install accessories selected for bikes (stems, handlebars, lights, saddles, racks, kickstands, water bottle cages, etc).Provide stellar customer service through direct and detailed interactions with customers, sharing product and technical knowledge as appropriate.Evaluate the mechanical condition of bikes, estimate the cost of repairs and provide an educated assessment that includes a completion date.Complete work orders accurately and fully (record parts needed and / or ordered, work performed, pricing, notes to customer and process to next status or location)Meet or exceed shop production standards.Operate cash register as necessary.Report or record replacement parts, inventory and supply shortages to the manager.Maintain shop cleanliness, including individual workspace and common space areasInstall new tubes / tires / brake pads, adjust brakes / derailleurs, align / tru wheels, bleed brakes, etcSuggest and sell products within the service department (new chains, cassettes, grips, saddles, pedals, etc)Other duties as needed / assigned.Manager Duties include but are not limited to :
Train, mentor, coach and manage new and existing service staffWrite at least 50% of the works ordersManage workflow and service performedManage communications from Service Department to customersCheck and maintain mechanical standards on everything leaving the shopManage service inventory processes, including ordering, receiving and cycle countingManage and control service costs and profitabilitySet goals and guide service staff on hitting themFind efficiencies by reviewing service reportsKeep staff engaged, motivated, on target and hitting goalsDemonstrate a commitment to your staff, your peers, supervisors and the mission and values of the shopWork in collaboration with the Sales Manager in directing the performance of sales and service staff for the storeMeet with staff and owners regularly to review wins, misses and set new action items and goalsRequirements
Requirements include but are not limited to :
Minimum 5 years experience working as a technician / mechanic in a bike shopMinimum 2 years experience working as a managerExperience with current road and mountain bike technology able to keep up-to-date on all technologyAbility to multitask in a fast-paced work environment able to accommodate multiple customers at onceAbility to plan effectively and stay a step ahead of shop's needsInterest in increasing sales through service while working in a team environment that's committed to growthAbility to engage, motivate and help develop leadership skills in those around themAbility to hold self and team accountable to action items and goals setA commitment to delivering the best possible experience for customersAvailable to work FT which includes SaturdaysAbility to periodically lift 50 poundsWilling able to cross over from service to sales when needed without issuesNice To Haves
Knowledge of Ascend POSExperience with Microsoft ExcelHas worked in a Trek dealership previouslyFamiliar with the Trek lineupCycling enthusiastBenefits
Benefits include but are not limited to :
Competitive pay based on experiencePerformance based bonuses401KFlexible time offGenerous employee discountsPositive fun company cultureAbout Us
Longmont Bicycle Company Front Range eBikes is a local, family owned Trek Electra dealer selling Longmont's largest selection of bicycles. We are a full-service shop with an exceptional sales and service staff and take a lot of pride in the culture, vibe, product offerings and customer service provided to our customers. We have a high energy team of positive professionals that work well together and love what they do. Since opening in 2017, we've been voted as Longmont's Best Bike Shop (in Boulder Weekly's Best of Boulder, East County Awards). We carry something for everyone, from kids bikes to entry level hybrids to high-end full suspension bikes to road, gravel and eBikes.We love what we do and strive to provide an incredible experience for our customers, as well as our employees. When you're on our team, you're well taken care of, encouraged to learn and grow, and are given lots of flexibility and autonomy. Give us your best and we'll give ours back. We're looking for team members that want to grow individually and with our company.
