What are the responsibilities and job description for the Call Center Specialist position at Longview Eye Associates, PA?
We are looking for a remote Call Center Specialist with a cheerful and welcoming attitude who would like to join a fast growing company. As a Call Center Specialist you will play a vital role ensuring a smooth and efficient patient experience. Not only being the first interaction a patient or guest has with the practice, displaying our core values and reputation is of the highest importance. The ideal candidate will posses the following qualifications to be a great Call Center Specialist:
- Handle a high volume of incoming calls with professionalism and empathy.
- Strong interpersonal and communication skills
- Detailed oriented with excellent organizational abilities
- Verify patient insurance information and benefits through various insurance websites
- Schedule appointments efficiently, ensuring optimal patient flow
- Communicate effectively to coordinate patient needs
- Return missed calls promptly and provide excellent customer service
- Assist with completing fee tickets accurately
Benefits:
- Employee discounts
- Paid time off
- 401K with matching
- Health Insurance
- Dental Insurance
- Life Insurance
- Health savings account
- On the job training
- Professional development assistance
- Bonus potential