911 Dispatcher

APPLY AT: www.LongviewTexas.gov/pscjobs

Starting Pay: $19.51/hour

After Training: $21.53/hour

Intermediate TCOLE Certification: $75.00/month

Associates Degree $100.00/month

Advanced TCOLE Certification: $125.00/month

Bachelor's Degree: $150.00/month

Master TCOLE Certificate: $150.00/month

(Only 1 paid education or certification allowed)

Description:

Performs a variety of dispatch duties on behalf of the City's Public Safety Communications Center; provides for the delivery of emergency and non-emergency services to the public; prepares to dispatch records and documentation; operates various types of telecommunications equipment, and performs other related duties as assigned.

Examples of Duties

Answers and processes incoming 911 and non-emergency calls for assistance from the public. Requests and obtains information from callers; determine the need and type of service required. Provides detailed pre-arrival instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes. Applies professional communication techniques to calm hysterical, irrational, or irate callers. Documents and enters call information into the Computer Aided Dispatch (CAD) system. Prepares, maintains, and submits various types of dispatch records and documentation. Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations. Maintains communication with field units; monitors the location and safety of field personnel. Researches and relays call information to responders; performs driver's license, vehicle registration, criminal background, and warrant checks; processes wrecker requests. Operates various types of telecommunications equipment, software programs, and systems including TLETS, VIN Assist, Positron Phone, Firehouse, Higher Ground, RMS, and Municipal Court Citation Maintenance systems. Inputs, updates, and verifies the accuracy of the information in the NCIC/TCIC systems; validates and confirms the status of entries. Assists in monitoring security cameras, Doppler Radar, and National Weather Service Bulletins; gathers and disseminates related information to appropriate parties. Provides referral services/support to other City departments including Public Works, Streets, Sanitation, Environmental Health, Transit, and the Municipal Court. Attends training and develops public safety communications knowledge and skills. Maintains compliance with established Public Safety Communications policies and procedures. Performs other related duties as assigned or required.

Minimum Requirements

Must be able to work any shift as assigned. Minimum 18 years of age and possess a high school diploma or equivalent; must be able to legally work in the U.S. No experience is required as this is an entry-level position. Must pass skills testing, polygraph exam, psychiatric exam, drug/alcohol screen, and background check. Basic TCOLE Telecommunications Operator, NCIC/TCIC Operator, TTY, EMD, CPR, and National Incident Management System (NIMS) ICS certifications are required within six months of employment (training provided by employer). Must possess a valid driver's license. Preferred Requirements: Previous dispatch experience; ability to speak and understand Spanish.

Physical Demands/Work Environment

Work is performed in a public safety communications environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting objects up to 40 pounds. Exposure to high levels of stress and emotional/psychological challenges common to the delivery of emergency dispatch services is involved.

All full-time employees receive:

15 vacation days

10 paid holidays

15 sick days

Retirement Plan (Texas Municipal Retirement System) with a two-to-one match

Paid Health/Dental/Life Insurance

Cafeteria Plan

Emergency Leave

Longevity Pay

Free employee health clinic

Shift Differential

Bilingual Pay

Specialty Pay and Promotional Opportunities

Disqualifiers can be found at https://longviewtexas.gov/2747/Disqualifiers

APPLY AT: www.LongviewTexas.gov/pscjobs

Job Type: Full-time

Pay: $38,616.00 - $42,619.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person

Salary : $38,616 - $42,619