What are the responsibilities and job description for the Dispatcher position at McWilliams Heating Cooling and Plumbing?
McWilliams Heating, Cooling, and Plumbing is seeking a detail-oriented and organized Dispatcher to join our dynamic team! In this role, you will coordinate and schedule service calls, dispatch technicians to various job sites, and ensure timely and efficient customer service.
The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and a knack for problem-solving. Join us and play a critical role in keeping our operations running smoothly and our customers satisfied. Apply today to be part of a team committed to excellence in the HVAC and Plumbing industry!
We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today!
Requirements
- Proven experience in dispatching, scheduling, or a similar role, preferably in the HVAC or service industry.
- Strong communication and interpersonal skills for effective coordination with technicians and customers.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- Proficiency in scheduling software, CRM systems, and basic computer applications (e.g., Microsoft Office).
- Strong organizational and time management skills.
- Problem-solving ability to handle scheduling conflicts and customer inquiries efficiently.
- Knowledge of HVAC systems, Plumbing, and terminology is a plus.
- High school diploma or equivalent
