What are the responsibilities and job description for the Information Technology Specialist I position at Longwood University?
About Longwood University:
A comprehensive university with a strong liberal arts foundation, Longwood has a distinctive mission to develop citizen leaders who are prepared to make positive contributions to the common good of society. Founded in 1839, Longwood is the third-oldest public university in Virginia.
Longwood is part of the proud tradition of higher education in the Commonwealth of Virginia. Roughly one hour's drive from Charlottesville, Lynchburg, and Richmond, Longwood is located in the historic two-college community of Farmville. Longwood currently has approximately 4,300 undergraduate and graduate students and 39,000 alumni. It maintains affiliations with the neighboring Robert Russa Moton Museum of civil rights history and the Longwood Center for Visual Arts, a nationally accredited university art museum. A member of the Big South Conference, Longwood competes at the NCAA Division I level.
Job Description:
Longwood University invites qualified applicants to apply for the position of Information Technology Specialist I (00095 & 00018). The successful candidate will provide technical support to faculty/staff and students regarding networking, software, hardware, e-mail and telecommunications. This position is responsible for resolving as many issues over the phone with customers as possible and for creating and assigning work orders to the appropriate technician as necessary. Must effectively communicate policies and procedures to faculty/staff and students over the phone, electronically, and in person as needed. Assist with hands-on computer repair as needed.
Requirements:
- High school diploma / GED
- Experience in a customer service environment
- Demonstrated ability to communicate effectively and efficiently and provide outstanding customer support via telephone, electronically, and in person is crucial
- Strong knowledge of a number of software applications including Windows, Mac, and Microsoft Office Suite
- Undergraduate degree in Computing, Information Sciences, or similar or an equivalent combination of education, training, and experience is preferred but not required.
Additional Information:
This is a full-time, classified, non-exempt position in a pay band 4. A successful criminal background investigation is required. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Commonwealth of Virginia benefits accompany this position to include:
- State health and dental benefits & flexible spending accounts
- Paid leave (which may include sick leave, personal leave, annual leave, etc.), and 13 holidays
- Retirement savings plans (some with limited employer match available (VRS))
- Life & Long-Term care insurance
- Employee Assistance Program
- Employee discounts for various services, including Verizon.
- Educational benefits for most employees
- Fitness Center membership less expensive than most
In compliance with the Americans with Disabilities Act (ADA), Longwood University will provide, if requested, reasonable accommodations to applicants in need of accommodations in order to provide access to the application and/or interview process. You are not required to note the presence of a disability on your application. If, however, you require accommodations in the application and/or interview process, please contact the Office of Human Resources at 434-395-2074 or humres@longwood.edu.
Per CFR: Title 34, the Title IX Coordinator's contact information can be located through this link http://www.longwood.edu/titleix/.
A diversified workforce is an important part of our strategic plan. EOE/AA
Application Instructions:
Review of applications will begin immediately. Position will be posted a minimum of five business days, position posted 08/30/2023. To apply for this position, qualified applicants must complete the online application and attach a resume, cover letter, and/or other documents.
Salary : $32,700 - $41,400
