Scientific Support Specialist 2

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

As the Scientific Support Specialist II, you will be responsible for providing customers, distributors, and sales representatives with detailed technical information about Lonza products. You will troubleshoot product performance issues, document, and escalate potential product quality events. Additionally, you will lead mid- to large-scale projects, overseeing and guiding the activities of Scientific Support Specialist I and II team members as needed.

Key Responsibilities

• Mentor and direct the activities of Scientific Support Specialists I and II on projects as required
• Lead Mid to Large scope projects with multiple stakeholders and higher visibility to multiple stakeholders across business units
• Initiate and lead discussions with Quality Assurance, Product Managers, Sales Managers, Quality Control, R&D, Production, etc. to help of product quality issues
• Work to improve and streamline SST procedures as directed by Group Leader/Manager
• Provide technical product information to internal and external customers
• Demonstrate professional written and oral communication skills
• Maintain a log of incoming calls, emails and complaints
• Record customer complaints in Lonza’s quality tracking systems
• Provide troubleshooting and application assistance to customers
• Develop and review technical literature/documents
• Develop and lead product training for customers, sales force and distributors
• Lead larger scope projects
• Perform other duties as assigned
• Take proactive approach to develop career path using learning and development tools with focus on specific goals as required
  
  

Key Requirements

• BS degree (MS degree preferred) in Biology, Microbiology, Biochemistry, Genetics
• Several years of relevant work experience, typically ranging from mid-level to senior-level roles
• Works on abstract problems across functional areas of business. Identifies and evaluates fundamental problems for major functional areas through assessment of intangible variables. Exercise independent judgment in developing methods, techniques, and evaluation criteria for obtaining results.
• Knowledge of cell systems, morphology, aseptic laboratory technique, tissue culture technique, familiarity with laboratory testing or primary cell procedures
• Knowledge of Cell Biology and Anatomy and Physiology
• Computer skills including Microsoft Office and CRM, organization skills, recordkeeping, filing, time management, professional telephone skills, faxing, emailing, regular attendance
• Written and oral communication, team oriented, independent work skills, diplomacy, strong work ethic, facilitation skills, problem solving skills
  
  

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

The full-time base annual salary for this onsite position is expected to range between $77,400.00 and $90,300.00. Compensation for the role will depend on a number of factors, including the successful candidate’s qualifications, skills, competencies, experience, and job-related knowledge. Full-time employees receive a comprehensive benefits package including performance-related bonus, medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.