Patient Concierge

Job Description:

We are looking to hire a part-time/full-time Patient Concierge for our Med Spa in Exton, PA that specializes in injectables, such as fillers and neurotoxins.

The ideal candidate is someone with a professional, friendly, customer-focused personality that is always polite and helpful. They will be the “face” of the company for all visitors and will be responsible for the first impression we make. Our goal is to always make guests feel comfortable and valued while visiting us.

This role requires excellent customer service skills, sales ability, technological expertise, social media/content creation knowledge, and top notch communication skills.

Applicants must have the ability to work flexible hours and be available to work weekends (Friday-Sunday) as well as some evenings (as late at 7pm).

Industry experience preferred but not required. Receptionist experience is a plus, training will be provided.

We offer competitive compensation, a friendly and collaborative office environment, opportunity for growth and a place where you can experience the satisfaction of helping people look and feel their very best!

Responsibilities:

• Greet patients and offer refreshments
• Schedule, coordinate and confirm appointments*
• Receive incoming calls, transfering calls to appropriate personnel when necessary and taking detailed messages and relaying to appropriate staff when applicable
• Assist patients with inquiries and requests for information
• Patient post care follow up calls
• Inventory tracking and management
• Sales to patients and payment processing
• Assist management in resolving patient matters timely and effectively, escalating as necessary
• Record and photograph patient treatments and other content for social media *
• New business lead origination and follow up
• Monitor office supplies and place orders when necessary
• Provide general support to administrative and clinical staff as needed
• Other delegated duties as assigned
• Adherence to time clocking policy
• Adherence to HIPPA regulations, maintaining patient confidentiality

Required Skills:

• Positive, upbeat attitude
• Demonstration of professionalism in all interactions
• Excellent interpersonal & written/verbal communication skills
• Positive response to constructive criticism
• Experience with capturing photo and video recording and social media platforms
• Familiarity with office machines (e.g. fax, printer etc.)
• Good organizational and multitasking abilities
• Problem-solving skills
• High school diploma required, some college preferred*

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits available: Health, Vision, Dental, 401K, Life Insurance

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Exton, PA 19341 (Required)

Ability to Relocate:

• Exton, PA 19341: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20