What are the responsibilities and job description for the Call Center Representative position at Loop Recruiting?
Our client is looking for a Seasonal Customer Service Tax Support Specialist!
- $17/hour
- Monday - Friday; two Saturdays per month
- mid-November 2024 start
- Completion bonus
Job Description & Responsibilities:
- Complete comprehensive training program using classroom, online, and software-based methods.
- Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
- Maintain call logs in the Help Desk program.
- Aid branch personnel in preparing federal and state tax returns.
- Review scanned tax preparation forms from branches for accurate data entry.
- Assist with rejected tax returns.
- Review and validates various tax-related documents (e.g., IRS, State, and Bank Product compliance) using KOFAX, OnBase, and Home Office systems, ensuring compliance with standards.
- Support bank audits and internal random audits, including specific return types and IRS Due Diligence Requirements.
- Help process bank products and disbursements (debit cards, check printing).
- Assist with tax prep collections.
- Contribute to special projects as assigned.
- Regular and punctual attendance is expected!
Salary : $17
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