What are the responsibilities and job description for the Director of Customer Service Operations position at LOOP?
Job Overview
LOOP is seeking a seasoned professional to oversee the management of our collections and call center operations. As Director of Customer Service Operations, you will be responsible for developing and implementing strategies to optimize current operations, while planning and executing initiatives to scale and expand the department's capacity and efficiency.
Key Responsibilities
* Oversee end-to-end operations, partnering with relevant departments
* Manage staffing levels and make hiring decisions as needed
* Conduct timely individual performance reviews
* Collaborate with the training manager to create and update training materials
* Manage free-time submissions and ensure company-approved communication
Requirements
* 5 years of management experience within a collections and/or call center environment
* ~Bachelor's degree preferred, but not required
* ~ Proven experience coaching, training, and developing other leaders
* ~ Proficiency with technology, software, and systems
* ~ Experience developing and managing people
LOOP is seeking a seasoned professional to oversee the management of our collections and call center operations. As Director of Customer Service Operations, you will be responsible for developing and implementing strategies to optimize current operations, while planning and executing initiatives to scale and expand the department's capacity and efficiency.
Key Responsibilities
* Oversee end-to-end operations, partnering with relevant departments
* Manage staffing levels and make hiring decisions as needed
* Conduct timely individual performance reviews
* Collaborate with the training manager to create and update training materials
* Manage free-time submissions and ensure company-approved communication
Requirements
* 5 years of management experience within a collections and/or call center environment
* ~Bachelor's degree preferred, but not required
* ~ Proven experience coaching, training, and developing other leaders
* ~ Proficiency with technology, software, and systems
* ~ Experience developing and managing people
