What are the responsibilities and job description for the Route Service Representative position at Lord Baltimore Uniform?
Description
Reports to: Service Manager
Position Summary
As a Route Sales Representative, you will be responsible for managing and growing customer accounts in our Rental Service Department along a consistent route. This is a physical and fast-paced position in which you will deliver and pick up uniforms, shop towels, linens, and various other products. You must adhere to Lord Baltimore standards to ensure customer satisfaction. Your responsibilities also include growing our existing customer base by upselling and cross-selling additional products and services
Responsibilities
- Ensure safe and on-time delivery of products to customers
- Comply with and enforce all safety policies and procedures
- Obey posted speed limits at all times and all other road rules
- Handle customer complaints or concerns in a professional and timely manner
- Manage and grow customer accounts along a consistent route
- Upsell and cross-sell additional products and services to existing customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with the Service Manager to identify and resolve customer issues
- Maintain a clean and organized delivery vehicle
- Perform other duties as assigned
Qualifications
- High school diploma or equivalent
- Valid driver's license and clean driving record
- Ability to lift up to 50 pounds and push/pull up to 300 pounds on a rolling cart
- Willingness to work a flexible schedule, including early mornings and weekends
- Excellent customer service and communication skills
- Ability to work independently and manage time effectively
- Basic computer skills
Benefits
- Competitive Pay
- 401k Profit Sharing Program
- Medical, Dental, Vision Health Insurance Programs
- Paid Vacations & Holidays
- Career Advancement Opportunities
- Local company with a people first mentality
We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Lord Baltimore Uniform
At Lord Baltimore Uniform we realize that your business isn’t just your business… It’s your life.
That’s why we’ve dedicated ourselves to helping growing businesses by providing the highest quality linens, uniforms and apparel to help your company look and perform at its best.
As an independent uniform laundry, we believe in investing in our local economy. And that investment doesn’t end with our best-in-class service agreements. Every day, we reinvest in the community because we believe in the power of relationships and people.
When you work with us, you’ll get much more than world-class uniform & linen services at locally competitive pricing. You’ll get the confidence of working with a business partner backed by a national network of best in class resources and the peace of mind of knowing you’re doing business with a neighbor you can trust.