What are the responsibilities and job description for the Front Desk Concierge position at Lorien Health Services?
At Harmony Hall, we believe that entering our community should be an exceptional experience. From the moment you step into our pristine lobby, you are greeted by a warm, welcoming smile, setting the tone for your visit. As a member of our concierge team, you will be the first point of contact for residents and guests, playing a crucial role in shaping their first impressions of our community. Your mission is to ensure that residents and their visitors feel welcomed, safe, and valued upon arrival.
Position Overview:
The Concierge reports directly to the Customer Experience Specialist and is responsible for providing exceptional guest relations, managing logistical support, and assisting with a variety of administrative and event coordination tasks. Your friendly demeanor and attention to detail will help create a positive and memorable experience for all who enter our community.
Key Responsibilities:
- Guest Relations
- Sign-In Process
- Lobby Maintenance
- Transportation Assistance
- Security Monitoring
- Effective Communication
- Event Organization
- Marketing Support
- Problem Solving
- Community Engagement
- Courteous Hospitality
- Administrative Support
- Event Coordination
Requirements:
- Excellent organizational and multitasking skills.
- Strong leadership and interpersonal communication abilities.
- Creative mindset with experience in event planning and design.
- A friendly, outgoing personality with a genuine passion for helping others.
- Must demonstrate patience and strong problem-solving skills.
- Commitment to providing exceptional customer service.
- Ability to lift, push, or pull 20-25 lbs.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Must be willing to provide documentation of: MMR, Varicella, Tdap, and recent Flu vaccination. We can update if need be.
Ability to Commute:
- Columbia, MD 21044 (Required)
Work Location: In person
Salary : $16
