Front Desk Agent/Concierge wanted in Baltimore, Maryland

Vintage Concierge is a leading hospitality and customer service staffing company, dedicated to providing top-notch outsourced concierge and front desk services across the northeast and other regions of the US. Our commitment to excellence ensures that we meet the diverse needs of our clients with professionalism and efficiency.

Job Qualifications

• Proven experience in customer support or front desk roles within the hospitality industry is preferred.
• Must have a service oriented mindset and be capable of making every guest feel valued.
• Strong time management skills to prioritize tasks effectively in a fast-paced environment.
• Positive and professional demeanor.
• Excellent communication skills for engaging with guests and team members professionally.
• Proficiency in administrative tasks, including calendar management and data entry.
• High level of computer literacy with familiarity in office software applications.
• Ability to work independently while contributing to a team-oriented atmosphere.

Key Skills

Administrative skills, Customer service, Guest relations, Phone etiquette

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Manage phone calls, emails, and inquiries with professionalism and courtesy.
• Maintain an organized front desk area, ensuring all materials are stocked and accessible.
• Handle guest requests efficiently, providing information about services and amenities.
• Coordinate calendar management for appointments and meetings as needed.
• Assist in administrative tasks such as data entry and record keeping.
• Monitor guest feedback to enhance service quality continuously.
• Collaborate with team members to ensure seamless operations.

Work Environment

Your work station will be at the front desk or in the lobby area of a specific residential apartment building.

Job Types and Expected Hours

Job Types: Full-time, Part-time and Weekends only. 8 hour shifts, day, evening or overnight.

Expected hours per week range from 16 hours/week for part time up to 40hours per week for full time.

How to Apply

If you are a customer service oriented individual who is keen on advancing their career in customer service within the property management industry, let us hear from you via an email application to staffing@vconcierge.us. Please remember to attach your resume and cover letter letting us know why you think you have what it takes to excel as a concierge.