What are the responsibilities and job description for the Front Desk Concierge position at ROOST Baltimore?
Job Description
Job Description
Join the experience as we are seeking an energetic and enthusiastic Front Desk Concierge at ROOST Baltimore. A Front Desk Concierge plays a crucial role in hospitality and customer service environments, providing exceptional service to guests and ensuring their experience is smooth and enjoyable.
Responsibilities
- Daily operational tasks for the open and close of business day.
- Monitoring tasks associated with arrivals, departures and weekly's stays.
- Working closely with housekeeping to ensure quality control and ROOST standards are met.
- Creating and posting invoices, auditing all reservations and ensure guest requests are recorded and met.
- Assisting in monitoring A / R Aging and general billing duties.
- Make first contact and monitor guest complaints.
- First point of contact for front desk agents.
- Monitor, train and supervise front desk on daily basis. Ensuring tasks and procedures are completed and followed.
- Help innovate, streamline and implement current and future SOP's.
- Additional tasks as required by business needs. (These tasks are meant as an outline and not a definitive list of responsibilities.)
Benefits :
Requirements :
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer : The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.