Network Operations Specialist III

eporting Crown Castle Office(s): Chandler, AZ or Canonsburg, PA
Hybrid Schedule: Monday and Friday at WFH and Tuesday -Thursday are in the office.
This will be for 6 months, with possible renewals.
NO expenses for this position.
What are the top 3 skills that would make this candidate successful in the role? 1) Detail oriented, ability to comprehend various documentation sets as it relates to telecommunications infrastructure and technology, 2) Basic understanding of pole attachments and small cell equipment, 3) Ability to multi-task in a fast-paced environment

Other Titles: Records Specialist

Role:
The Records Specialist III ensures the compliance, integrity and 'readiness' of Small Cell assets (Hubs, Nodes, equipment information, pole information, geographic location information, etc.), and ensures that Small Cell management policies, standards and procedures are properly implemented and followed. This position is responsible for the implementation and quality of asset data and monitors all proposed changes to assets. Review and manage Small Cell asset data using the Network Records Systems (NRS) that includes connectivity software, GIS mapping and reporting, and the relationships with Legal Contract abstractions, financial ERP systems, Property Management software. At times may work closely with field personnel, such as engineering and construction teams, to ensure database accuracy, maintain data quality, and support other departments to meet company objectives. Analyzes, manages and resolves issues in a timely manner.

Responsibilities:
* Analyze and manage NRS (Network Records Systems) data and corresponding relationships to internal platforms and utilization, contracts and financial data to ensure proper downstream reporting and interpretation within/between all systems
* Analyze data from NRS applications to determine asset relationship between new sales proposals and existing outside plant to ensure proper application of Customer Contract terms related to asset use.
* Execute quality checks on the data to ensure asset integrity and resolve data conflicts to maintain compliance.
* Provide technical support to user base including Engineering, area field teams, the NOC, and Change Management via phone, email or Helpdesk ticket
* Lead special projects involving customer requests, data reconciliation, system integrations
* Review Small Cell construction engineering drawings and data to identify data changes and needs to asset databases.
* Enter and manipulate data in Geographic Information System (GIS) applications which model telecommunications systems as needed.
* Work closely with RF engineers and field operations personnel and others to QC asset data and ensure asset integrity, resolve data conflicts, certify information and update GIS database.
* Coordinate solutions in accordance with asset policies, standards and procedures to maintain compliance and maximize asset yield.
* Promptly respond to assigned tickets and work orders to ensure accurate data in the systems and provide maps and information as needed.
* Perform other duties as assigned or required.

Expectations:
* Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
* Excellent organizational/administrative skills
* Strong communication and interpersonal skills
* Ability to thrive in a dynamic problem-solving environment
* Ability to multi-task in a fast-paced environment
* Detail oriented, ability to comprehend various documentation sets as it relates to telecommunications infrastructure and technology
* Customer service orientation with a strong problem-solving approach
* Basic telecommunications experience/knowledge preferred
* Proficiency in ESRI ecosystem (ArcGIS Professional, ArcGIS Online) is a plus
* Basic understanding of pole attachments and small cell equipment.
* Ability to review, validate equipment specifications or designs and attribute the collected data

Education/Certifications:
* High School Diploma
* Associate's degree or Bachelor's degree in GIS, EE, Telecommunications, Accounting or related field or equivalent years of experience, education and/or training preferred

Experience/Minimum Requirements:
* 5 years' experience working in an asset NRS or related system
* 3 years' experience with GIS, asset databases and/or tools preferred
* Experience in 1.0 Process and reading construction drawings preferred

Desired Skills and Experience

eporting Crown Castle Office(s): Chandler, AZ or Canonsburg, PA
Hybrid Schedule: Monday and Friday at WFH and Tuesday -Thursday are in the office.
This will be for 6 months, with possible renewals.
NO expenses for this position.
What are the top 3 skills that would make this candidate successful in the role? 1) Detail oriented, ability to comprehend various documentation sets as it relates to telecommunications infrastructure and technology, 2) Basic understanding of pole attachments and small cell equipment, 3) Ability to multi-task in a fast-paced environment

Other Titles: Records Specialist

Role:
The Records Specialist III ensures the compliance, integrity and 'readiness' of Small Cell assets (Hubs, Nodes, equipment information, pole information, geographic location information, etc.), and ensures that Small Cell management policies, standards and procedures are properly implemented and followed. This position is responsible for the implementation and quality of asset data and monitors all proposed changes to assets. Review and manage Small Cell asset data using the Network Records Systems (NRS) that includes connectivity software, GIS mapping and reporting, and the relationships with Legal Contract abstractions, financial ERP systems, Property Management software. At times may work closely with field personnel, such as engineering and construction teams, to ensure database accuracy, maintain data quality, and support other departments to meet company objectives. Analyzes, manages and resolves issues in a timely manner.

Responsibilities:
* Analyze and manage NRS (Network Records Systems) data and corresponding relationships to internal platforms and utilization, contracts and financial data to ensure proper downstream reporting and interpretation within/between all systems
* Analyze data from NRS applications to determine asset relationship between new sales proposals and existing outside plant to ensure proper application of Customer Contract terms related to asset use.
* Execute quality checks on the data to ensure asset integrity and resolve data conflicts to maintain compliance.
* Provide technical support to user base including Engineering, area field teams, the NOC, and Change Management via phone, email or Helpdesk ticket
* Lead special projects involving customer requests, data reconciliation, system integrations
* Review Small Cell construction engineering drawings and data to identify data changes and needs to asset databases.
* Enter and manipulate data in Geographic Information System (GIS) applications which model telecommunications systems as needed.
* Work closely with RF engineers and field operations personnel and others to QC asset data and ensure asset integrity, resolve data conflicts, certify information and update GIS database.
* Coordinate solutions in accordance with asset policies, standards and procedures to maintain compliance and maximize asset yield.
* Promptly respond to assigned tickets and work orders to ensure accurate data in the systems and provide maps and information as needed.
* Perform other duties as assigned or required.

Expectations:
* Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
* Excellent organizational/administrative skills
* Strong communication and interpersonal skills
* Ability to thrive in a dynamic problem-solving environment
* Ability to multi-task in a fast-paced environment
* Detail oriented, ability to comprehend various documentation sets as it relates to telecommunications infrastructure and technology
* Customer service orientation with a strong problem-solving approach
* Basic telecommunications experience/knowledge preferred
* Proficiency in ESRI ecosystem (ArcGIS Professional, ArcGIS Online) is a plus
* Basic understanding of pole attachments and small cell equipment.
* Ability to review, validate equipment specifications or designs and attribute the collected data

Education/Ce

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.