What are the responsibilities and job description for the IVR Architect position at Lorven Technologies Inc.?
IVR Architect
Location: Charlotte, NC (Day 1 Onsite)
Job Type: 12 Months (C2C)
Key Responsibilities
- Experience with Conversational AI projects, Intent identification and LLM development with Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
- Proficiency in integrating AI solutions with RESTful APIs and external services, web services, data retrieval, and integrations with conversational AI platforms, frameworks, and tools.
- Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
- Experience with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
- Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
- Good to have knowledge in KORE AI as current IVRs are built in KORE AI platform and integrations required with KORE AI.
