What are the responsibilities and job description for the Customer Support Specialist -Nashville, Tennessee- (On-site) - 4+ Months Contract position at Lorven Technologies?
Job Title : Customer Support Specialist
Location : Nashville, Tennessee- 37243 (On-site)
Duration : 4 Months Contract
Summary : Under general supervision, is responsible for regulatory boards administrative work of average difficulty; and performs related work as required.
Distinguishing Features : An employee in this class handles moderately complex activities for a regulatory board necessary for the execution of statutes and mandates licensing processes.
1. Reviews licensure / application, permits, and certifications for status, completeness, accuracy, and eligibility requirements based on policy, procedures, and law.
2. Makes a recommendation to accept or reject the application in accordance with pertinent laws, rules, and regulations, and forwards recommendation to consultant for approval.
3. Makes determinations on requests for reciprocity and renewal, per policy, procedures, and law.
4. Evaluates licensing certificates, registration, or other statements of authority for completeness, accuracy, and eligibility requirements.
5. Ensure that licenses and reports are completed accurately.
6. Ensures mandates and pronouncements are implemented as assigned.
Examination Method : Education and Experience,100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.
Competencies : 1. Customer Focus
2. Dealing with Ambiguity
3. Functional / Technical Competencies
4. Problem Solving
5. Informing
6. Priority Setting
7. Technical Learning
8. Time Management
9. Comfort Around Higher Management
10. Written Communications
Knowledge :
1. Knowledge of Customer Service Principles
2. Knowledge of Administrative and Clerical Procedures
3. Knowledge of Grammar and Spelling
4. Knowledge of Basic Mathematics
Skills :
1. Reading Comprehension Skill
2. Problem Solving Skills
3. Basic Computer Skills
4. Writing Skills
Abilities :
1. Ability to Work in a Team Environment
2. Ability to Comprehend New Information
3. Multi-Tasking Ability
4. Oral Comprehension Ability
5. Deductive Reasoning Ability
6. Ability to Instruct
7. Ability to Manage Personnel Resources
8. Oral Expression Ability
9. Social Perceptiveness Ability
1. Computer
2. Copier
3. Printer
4. Fax Machine
5. Scanner
6. Calculator
7. Tablet
8. Laptop
9. Phones
