What are the responsibilities and job description for the ITSM Migration Specialist - ServiceNow implementation position at Lorven technologies?
Job Description
Job Description
Our client is looking for a ITSM Migration Specialist - ServiceNow implementation with a Long-Term Contract project in Woodland Hills, CA (Hybrid) below is the detailed requirement.
Position : ITSM Migration Specialist - ServiceNow implementation
Location : NYC
Contract
Job Description :
- Overview : Seeking an experienced Technical Project Manager to support the migration of ITSM services from Remedy to a new ServiceNow instance. The ideal candidate will have a strong background in ITSM, Release and Change Management, and some experience with ServiceNow or Remedy tools.
- Key Responsibilities :
- Coordinate the migration of ITSM services (Change, Incident, Problem, Service Request, and CMDB) from Remedy to a new ServiceNow instance.
- Collaborate with various departments to ensure a seamless transition with minimal disruption to the client base (development teams).
- Provide training sessions and handholding support to teams to prepare them for the shift to the new ServiceNow instance.
- Assist in testing the new ServiceNow tool to ensure processes are correctly implemented.
- Work closely with the Organization Central Management (OCM) stream to align migration activities with regulatory requirements and organizational goals.
- Maintain detailed documentation of migration activities and changes.
- Required Qualifications :
- Strong Project Management experience in IT Service Management (ITSM), with a focus on Release and Change Management.
- Some Hands-on experience with ServiceNow or Remedy tools.
- Proven ability to manage ITSM migrations and tool implementations.
- Strong understanding of IT infrastructure and applications.
- Excellent communication and interpersonal skills, with the ability to train and support teams during the transition.
