What are the responsibilities and job description for the ServiceNow CMDB Specialist - NC / Dallas, TX/ North Brunswick, NJ-Hybrid - Contract Role position at Lorven technologies?
Required Skills & Qualifications:
- Experience: 5 years of hands-on experience with ServiceNow CMDB and ServiceNow Core Modules (ITSM, ITOM, ITAM).
- Technical Expertise: Proficiency in ServiceNow scripting (JavaScript, Glide API), Business Rules, UI Policies, Workflows, and ACLs.
- Discovery & Service Mapping: Strong experience with ServiceNow Discovery, MID Servers, and Service Mapping.
- Integrations: Experience integrating ServiceNow with external tools using REST, SOAP APIs, and Web Services.
- Data Management: Strong understanding of CI Classes, CI Relationships, CMDB Health, Normalization, and Data Reconciliation.
- ITSM/ITIL Knowledge: Familiarity with ITIL best practices related to Configuration, Change, and Incident Management.
- Reporting & Dashboards: Ability to create CMDB reports, dashboards, and data analytics for tracking compliance and trends.
- Certifications (Preferred):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) CMDB, ITSM, or ITOM
- ITIL v4 Foundation
Preferred Skills:
- Experience with Service Graph Connectors for external data ingestion.
- Knowledge of Cloud CMDB integration (AWS, Azure, GCP).
- Hands-on experience with Performance Analytics & CMDB Query Builder.
Key Responsibilities:
- CMDB Management: Develop, maintain, and enhance the ServiceNow Configuration Management Database (CMDB) to ensure accuracy, completeness, and compliance with ITSM best practices.
- Discovery & Integration: Configure and manage ServiceNow Discovery, Integrations, and Import Sets to automate asset and configuration item (CI) updates.
- Service Mapping: Design and implement Service Mapping strategies to provide accurate service relationships and dependencies.
- Data Governance: Establish CMDB governance policies, data quality controls, reconciliation, and normalization processes.
- Incident & Change Management Support: Ensure CMDB data supports Incident, Change, and Problem Management workflows effectively.
- Custom Development: Configure ServiceNow Core Modules (ITSM, ITOM, ITAM) and develop custom scripts, business rules, and workflows.
- Stakeholder Collaboration: Work closely with IT teams, system owners, and business units to ensure CMDB aligns with organizational needs.
- Compliance & Auditing: Implement compliance checks, audits, and reporting dashboards for monitoring data integrity.
- Performance Optimization: Optimize CMDB performance by maintaining efficient data structures, automation, and integrations.
Salary : $53 - $73
