Guest & Member Associate I– Full Time

The Natural History Museums of Los Angeles County (NHMLAC) include the Natural History Museum in Exposition Park, La Brea Tar Pits in Hancock Park, and the William S. Hart Museum in Newhall. They operate under the collective vision to inspire wonder, discovery, and responsibility for our natural and cultural worlds. The museums hold one of the world’s most extensive and valuable collections of natural and cultural history—more than 35 million objects—used for groundbreaking scientific and historical research, and community engagement. From NHM’s opening in 1913 as the very first museum in Los Angeles, the organization has entered an exciting new era of transformation with building projects and campaigns, exhibitions, community outreach and impactful audience engagement.

NHMLAC’s values—adventurous, inclusive, authentic, and intentional—guide our work and visitor experience, committing us to foster a welcoming, safe and respectful workplace environment where innovation and collaboration thrive and every team member can contribute their unique perspectives to advance our mission. NHMLAC seeks candidates who are aligned with our values and priorities, and are passionate about connecting science with the vibrant and diverse communities we serve throughout Los Angeles.

The NHMLAC is seeking a Full-time Guest & Member Associate I for our Guest Relations department.  The Guest & Member Associate I ensures that all Guests have a great visit with messaging tailored towards what activities, exhibitions, membership opportunities, and presentations the Guest expresses interest in or is curious about. Ensures the organization’s protocols are followed at all times, including but not limited to timekeeping, ticketing, cash handling, security, and safety. Provides revenue support through the sale of memberships, general admission, special exhibitions, parking, programs, etc. Provides all other aspects of a customer service role.

Responsibilities for this position include, but are not limited to:

• Greets and welcomes all Guests to the Museum with a positive, enthusiastic, and professional attitude and appearance at all times. 

• Processes admission, parking, special exhibition, and membership fees of cash, check, or credit cards. Processes these transactions correctly and efficiently.

• Responds to Guest questions and concerns by explaining programs, exhibitions, events for the Museum and surrounding facilities, or directs them to appropriate Museum staff.

• Helps direct Guests and control capacity of spaces, ensuring safety, current spacing regulations, and Fire Marshall limits are being observed.

• Other duties and responsibilities as assigned by the Supervisor, Guest Relations dependent on organizational needs.

This position has the following requirements:

• High school diploma, GED or equivalent preferred. In some circumstances, students actively in school with valid work permits will be considered.

• At least 2 years of Customer Service experience.

• Must be able to work shifts at both the Natural History Museum and La Brea Tar Pits and Museum

• Must be able to work at least 4 days and must be available to work a variable schedule as needed by the institution’s regular and special program operations, including Fridays, weekends and holidays. 

• Use a computer and ticketing system to process transactions

• Maintain safety of self, staff, and guests by keeping work area sanitary and utilizing proper equipment such as face coverings, gloves or any other gear as required

NHMLAC is a nonprofit organization committed to fostering a workplace and public environment that uplifts Kindness, Fairness, Openness and Dignity. These values extend not only to our employees, but to our guests, local community, and organizational partners. If you are interested in this position, we encourage you to apply!

Hourly rate for this position is $20.00 plus excellent benefits. This is a full-time regular, non-exempt position. 

A cover letter, current resume, and list of 3-4 references are required for all applicants. Review of applications begins immediately and continues until the position is filled. Interested candidates please visit www.nhmlac.org/careers-our-museums  and click the link of the position for which you are interested or go directly to the online application.