SENIOR DIRECTOR, TAP TECHNOLOGY SYSTEMS (FARE COLLECTION)

Salary : $134,430.40 - $201,593.60 Annually

Location : Los Angeles, CA

Job Type : Regular Employee

Job Number : 2400359

Cabinet : STRATEGIC FINANCIAL MANAGEMENT

Cost Center : 3020 - TAP

Opening Date : 01 / 30 / 2025

Closing Date : 2 / 14 / 2025 5 : 00 PM Pacific

FLSA : Exempt

Bargaining Unit : Non-Contract

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Directs the activities of the Universal Fare System (UFS) / Regional Transit Access Pass (TAP) Operation Department, including the management, coordination, development, and implementation of complex software and / or engineering assignments associated with TAP technologies; the planning and installation of fare collection equipment; and the management and coordination of vendors, contractors, and consultants.

Responsibilities include project management and oversight of the design layouts including infrastructure for communications and power for the installation and testing fare collection equipment at new and existing rail stations. Ability to perform drafting utilizing CAD (Computer-Aided Design) tools. Ability to manage contracts develop SOW (Statement of Work) and issue change notices. Ability to develop cost estimates for equipment, installation and infrastructure / construction costs.

Examples of Duties

• Plans, organizes, assigns, implements, and manages engineering or software projects related to fare collection and ensures compliance with budget and schedule requirements
• Oversees development and implementation of new regional policies and systems in both transit and non-transit retail, commercial, and banking applications using the TAP smart card infrastructure
• Manages planning and installation of fare equipment
• Directs vendors in the development of equipment and software to meet the needs of fare collection
• Develops reports and presentations to communicate TAP operations, policies, and procedures to internal and external stakeholders, including the Metro Board of Directors and community groups
• Provides expertise and leadership in conducting technical studies, research, and analyses related to mass transit revenue collection, ridership, and service performance
• Oversees integration of all regional fare products, tariff and transfer rules, equipment, and / or software technology that impacts Metro and regional participants, such as Metrolink, paratransit operators, and municipal operators'
• Directs the development and implementation of smart card based operating policies for the regional TAP program
• Directs contractors' and TAP participants' interfaces to the TAP Metro and Regional central computer data
• Develops and manages information security and recovery capabilities for Los Angeles County TAP participants, including other transit operators, external entities, and government agencies
• Ensures compliance with all applicable standards to ensure inter-operability between hardware, software, database, and network systems for interface with TAP
• Directs all new capital projects for regional TAP, including anti-terror and security-based systems that interface to Metro Rail fare equipment and infrastructures
• Oversees research and engineering of new TAP applications in non-transit modes, such as parking, retail, and commercial use
• Develops policies and protocols for new regional cell phone and other communications systems using TAP systems and technology
• Directs the warranty and maintenance program for regional TAP technology
• Interfaces with municipal operators, Metrolink, and other Metro operating departments to resolve equipment engineering and system interface issues impacting day-to-day operations
• Provides oversight for the procurement of regional bus and rail smart card-based revenue equipment
• Develops governance and TAP policy agreements with municipal operators and regional participants to use TAP technology
• Oversees and develops contracts, annual operating budget, and capital budget for section
• Directs performance and evaluates work of consultants to ensure compliance and consistency with agency, department, and project objectives
• Ensures completion of contracts in a thorough and timely manner in order to achieve goals and objectives
• Supports disaster recovery development and operation
• Designs, builds, and implements dashboards and reports for management
• Directs software or engineering support for TAP Systems, including website interface, e-commerce, mobile development, ticket vending machines, compact POS (Point of Sale) devices, farebox, fare-gates, validating devices, and other avenues for electronically connecting to customers
• Oversees TAP progress and development to ensure that all customer needs and issues are being met and delivered in the most customer-friendly manner
• Works with other Metro departments to ensure that TAP technical programs are implemented in the most customer-friendly manner
• Oversees development, monitoring, and adherence to Metro's policies / procedures, schedules, and budget, and to ensure unit goals and objectives are achieved
• Directs, plans, assigns, monitors, and evaluates the work of assigned staff to achieve milestones and goals
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes :

Education

Experience

Certifications / Licenses / Special Requirements

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications :

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Physical Effort Required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location :

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Telephone : (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5 : 00 p.m. on the closing date. Late applications will not be considered.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs / week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical / Dental / Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year : New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits : Transportation passes for employees and / or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only :

Public Pension Plan

457 / 401K Plan

Flex Spending

Paid Sick Time

Fare Media

Rideshare Subsidies

Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Are you a current Metro employee?

Do you possess a valid class C Driver's License or have the ability to obtain one before an offer of employment?

Please select the highest level of education you have completed.

Please select the number of years of relevant management-level experience you have in the development, testing, and execution of large-scale automated fare collection system

If you indicated having relevant management-level experience in the previous question, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience managing projects, including tracking scope, schedule, and budget, including the ability to develop project schedules, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience reviewing and interpreting schematic diagrams and providing comments on equipment layout, communications / network, and electrical requirements, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience developing Requests for Proposals (RFPs) and issuing Change Notices, including the development of Rough Order of Magnitudes (ROMs) and ICE (Independent Cost Estimates), please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience performing fieldwork, including inspections, and overseeing the testing of the installed equipment, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Please describe your relevant experience developing plans, scheduling, and drafting work using AutoCAD or related software tools, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N / A."

Required Question

Salary : $134,430 - $201,594