Medical Front Office Receptionist

Job Title: Bilingual Medical Front Desk Receptionist (English and Spanish)

Location: Sherman Oaks

Salary: $19-$21 per hour (Based on Experience)

Job Type: Full-time

Company Overview:

Los Angeles Orthopaedic Institute, is a busy orthopedic medical office dedicated to providing top-quality patient care. We are currently seeking a skilled and enthusiastic Bilingual (English and Spanish) Medical Front Desk Receptionist to join our dynamic team. If you are a detail-oriented, customer-focused individual with excellent communication skills and knowledge of work comp and commercial insurances, we encourage you to apply.

Position Overview:

Job Summary:

We are seeking a friendly, organized, and detail-oriented Medical Front Desk Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients and visitors, providing a welcoming and professional environment while efficiently handling a variety of administrative tasks. This role is critical in ensuring smooth operations of the clinic and providing excellent customer service.

Key Responsibilities:

• Greet and Check-in Patients:
• Welcome patients and visitors in a warm and courteous manner.
• Verify and update patient information, including personal details and insurance data.
• Ensure completion of required forms and paperwork.
• Appointment Scheduling:
• Answer phone calls and manage patient inquiries.
• Schedule and confirm appointments using the electronic medical records (EMR) system.
• Handle cancellations, rescheduling, and waitlists efficiently.
• Patient Check-out:
• Ensure proper check-out procedures, including collecting co-pays and balances.
• Provide receipts and necessary follow-up instructions or referrals.
• Schedule follow-up appointments as needed.
• Insurance Verification & Billing Support:
• Verify insurance eligibility and benefits prior to appointments.
• Assist patients with questions regarding billing, payments, and insurance claims.
• Coordinate with the billing department for insurance and payment issues.
• Maintain Clean and Organized Reception Area:
• Keep the front desk and waiting area tidy and presentable.
• Ensure that brochures, forms, and supplies are stocked and available.
• Patient Records Management:
• Manage patient files, ensuring accurate and confidential handling of medical records.
• Update patient records as needed in the EMR system.
• Assist with medical records requests and transfers as necessary.
• General Administrative Support:
• Assist medical staff with administrative tasks, such as faxing, scanning, and email correspondence.
• Maintain office supplies inventory and order supplies when necessary.

Required Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or similar setting preferred.
• Knowledge of medical terminology and insurance processes is a plus.
• Proficiency with Microsoft Office Suite and EMR systems.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Friendly and professional demeanor.

Work Environment:

• This position operates in a clinical office environment.
• The role requires prolonged periods of sitting, as well as frequent walking and standing.
• Ability to lift and carry office supplies up to 20 pounds may be required.

Benefits:

• Competitive salary starting at $18 per hour, commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• Paid time off and holiday pay.

How to Apply:

If you are a motivated and personable individual with a passion for healthcare, fluency in both English and Spanish, and a deep understanding of work comp and commercial insurances, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience.

Los Angeles Orthopaedic Institute, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and help us continue to provide exceptional care to our patients in a fast-paced orthopedic setting!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Orthopedics

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $20