The Enrollment Counselor I will be responsible for recruiting students to enroll in Los Angeles Pacific University's online programs through consultative selling processes. This involves reaching out to individuals via phone, text or video conferencing, taking incoming calls and placing outbound calls to prospective students. Their primary purpose will be the conversion of inquiries to enrolled students while guiding the applicant through the admissions process to support LAPU's enrollment, retention, and customer satisfaction goals. This involves ongoing strategy to build rapport, create urgency, develop buy-in, and set expectations for the student experience.
Number of open positions : 1
Application Materials : Please submit a PDF version of your resume / CV and list of your current references. We need at least two professional references that have served in a supervisory role. Cover letter is optional, and not required. If you would like to upload additional documents, please feel free to upload additional documents under the "Documents Section". This section is located after "Links" and before "Questions" in the application. Note to applicant : The email address you use to apply with, will be your username for your account and all email notifications. Questions, please email careers@lapu.edu.
Compensation : Grade 6 : $22.00 - $25.13 (non-exempt / hourly)
Primary Work Location
Remote : Home Office :
- Employee's home office must be located in a state LAPU is registered in. (AZ, AR, CA, CO, FL, GA, IL, KS, KY, MN, MO, MT, NM, NC, OH, OR, PA, TX, TN, VA, WA, WI)
Office Time Zone : Candidates must be willing to work in the Pacific time zone as determined by the manager
Schedule : In order to accommodate our student's needs and schedules, candidates must be willing to work one late shift during the week during the Pacific time zone. Hours are M-F 8 am - 5 : 00 pm PST. One late shift per week from 10 am to 6 : 30 pm PST will take place between T-TH, depending on the department's needs.
Required Experience / Education
Christian Commitment : vital Christian faith and lifestyleSupportive of the evangelical mission and purpose of Los Angeles Pacific UniversityPrior experience in a sales, fast paced call center or high volume customer serviceProven experience establishing and maintaining relationships with diverse constituentsRequires some college coursework or equivalent experienceStrong communication and interpersonal skills with the ability to deliver information effectively and persuasivelyDesired Experience / Education
Experience with accelerated online degree programs preferredRecruiting and advising prospect adult studentsStrong consideration is given to candidates with recruiting, higher education, or sales experiencePrior experience in a sales role, preferably in a similar industry or selling similar products or servicesExperience in consultative selling, lead generation, and networking skills is beneficialBachelor's degreeEssential Functions
Professionally represent Los Angeles Pacific University, academic programs, and services to prospective students and the community.Serve as the first point of contact and customer service representative to prospective students; providing consistent, accurate, and timely information about Los Angeles Pacific University and its programs.Responsible for qualifying prospective students, conducting a needs assessment, and assisting prospective students through the completion of the application process and first session registration.Using consultative sales skills, develop relationships with prospective students and applicants in an effort to recruit the most qualified students for LAPU's online based programs.Responsible for qualifying prospective students, conducting a needs assessment, and assisting prospective students through the completion of the application process and first session registration.Must be comfortable with accountability for the outreach and follow-up for each prospective student and applicant. A minimum of 85 outbound calls with prospective students throughout the day and or a minimum of 120 minutes of talk timeDemonstrate strong time management skills, the ability to prioritize tasks, and attention to detail to meet deadlinesMaintain complete records of activities and submit routine reports as requested.Collaborate with staff to help attain common goals through participation in meetings, project teams, training, and planning activities.Utilize CRM system for proper tracking and accurate reporting of recruitment activities, and documenting contact with all prospective students and applicants.Develop and update knowledge on academic programs, features / benefits, student services, market conditions, and competitor activities.Demonstrates a strong understanding of the institution's programs and policies, and be able to effectively communicate this information to prospective students.Provide guidance and serve as an enrollment liaison for applicants through the entire admissions processMay serve as point person for additional responsibilities and projects as needed, and to contribute to the success of the enrollment department.Adhere to the Family Education Rights and Privacy Act (FERPA)Required to work a Saturday commencement event each calendar yearPerformance Management : The Essential Functions outlined above will be used as a basis for performance management. The complete fulfillment of these functions must be met in order to be considered for the Enrollment Counselor II Position.Additional responsibilities for the second tier will be focused on currently unmet and ongoing departmental needs such as quality control, external communications development, new implementations / initiatives, onboarding ambassadors, ongoing training, and data quality as signed by their Manager or Director of Enrollment.Carry out other duties and responsibilities assigned by their Senior Program Rep / Team Lead, or Director of Enrollment.Missional Expectations
All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee, you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.
Knowledge, Skills, and Abilities
Ability to work collaboratively across organizational units specifically related to student recruitment and marketingFamiliarity with an online education delivery modelKnowledge of JRM database systems and MoodleRooms Learning Management SystemsProven customer service record with culturally diverse and non-traditional studentsStrong command of the English language with excellent written and oral communication skillsStrong organizational skills, detail-oriented, with an ability to plan and manage multiple projects concurrently in a timely mannerAbility to be proactive, to work with little supervision, and meet deadlinesAbility to adapt to a changing, fast-paced environmentKnowledge of general office methods, procedures, and practicesAbility to maintain thorough recordkeeping systems and proceduresSkill in the use of personal computers and appropriate software applications within online education (see below)A positive, cooperative, Christ-like attitude supportive of the University and its missionMental Demands
Ability to gather data, learn procedures, compile and retain informationAbility to present self in professional a manner and reflect goals and standards of LAPUAbility to engage in critical thinking, have a high level of initiative, and exercise independent judgmentAbility to maintain confidentiality and manage confidential informationPhysical Demands
This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to stand, walk, and sit for extended periods of timeSufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment for extended periods of timeVisual acuity to read words and numbers for an extended period of time on a computer monitorSpeaking and hearing ability sufficient to communicate in person or over the telephoneTechnologies
Google Suite (mail, docs, drive sheets)SlackZoom and Virtual meeting platformsMicrosoft WordCourse / Learning Management System-MoodleRoomsSalesforce JRM Customer Relationship Management SoftwareMicrosoft PowerPointMicrosoft ExcelNon-discrimination Statement
The University seeks to provide equal employment opportunities and is dedicated to the principle that access to employment opportunities be accorded to all employees and applicants on the basis of individual qualification and without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), color, sex (including childbirth, breast feeding, and related medical conditions), national origin, ancestry, citizenship status, uniform service member status and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical),medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
The University is a Christian University of higher education. It is governed by a self-perpetuating Board of Trustees. The University reserves the right to maintain its heritage and destiny as a Christian witness in higher education and asserts its right to employ and retain only those persons who subscribe to and support Our Identity and Statement of Faith.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Los Angeles Pacific University reserves the right to change this job description and / or assign tasks for the employee to perform, as the University may deem appropriate.
Salary : $25
