What are the responsibilities and job description for the Guest Services Agent position at Los Poblanos LP?
Job Description
Job Description
Description :
Title : Guest Services Agent
Reports to : Guest Services Manager
Position Type : Full or Part-time, Non-exempt
Job Summary :
Working as part of the Inn Front Desk team, you will be responsible for greeting all guests to the property in a friendly and courteous manner at all times.
Duties & Responsibilities :
- Act as an ambassador for the property, the Village of Los Ranchos, and Albuquerque
- Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, and approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
- Receive and maintain Inn and Restaurant reservations, being aware of seasonal packages and policies
- Assist with general guest service tasks such as delivering items to guest rooms, assisting guests with check-ins, responding to guest requests, and addressing lost and found issues as required
- Regularly check guest rooms before guest arrival to deliver packages and ensure room meets standards for guest arrival
- Assist Inn guests with restaurant reservations, directions, taxis, etc
- Generate reports, complete regular office work, and check guest rooms and property to ensure property standards are met
- Maintain a level of security on the property by ensuring appropriate lights are on, locking doors, and responding to emergencies
- Answer telephones between scheduled hours, make room reservations, confirm details with future clients by email or phone, charge credit cards and settle bills for checkouts
- Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
- Respond to incoming guest communications, such as texts and emails, in a timely manner
- Follow up with guest requests to ensure the action(s) were completed
Essential Job Functions :
Requirements :
Preferred :
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
