What are the responsibilities and job description for the Welcome Center Ambassador position at Lost Draw Staffing LLC?
Summary
At Lost Draw Wines, we’re growing fast—and with that growth comes nonstop energy and excitement. We believe in an “all hands-on deck” mindset, and we’re looking for a part-time Welcome Center Ambassador who’s ready to jump in and help us create unforgettable guest experiences.
As the first and last impression of Lost Draw Wines, you play a key role in shaping how guests feel about their visit. Your mission? Create Raving Fans—by welcoming guests warmly, anticipating their needs, and sending them off with a smile that sticks.
Do you thrive in a fast-paced environment? Can you keep your cool under pressure and think on your feet? Are you a team player who takes pride in making things run smoothly and leaving people happier than when they arrived? If so, we’d love to have you on the team.
Come join us at Lost Draw Wines — where every interaction matters, and every day ends with a sense of pride in the difference you’ve made.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Potential candidates should enjoy interacting with others and have exceptional customer service skills
- Check in the guests as they arrive at Lost Draw Wines for their experience
- Exceed customer service expectations in a consistent, timely, and thoughtful manner
- Quickly and effectively resolve guest service issues; possess the innate ability to turn guest service problems into opportunities
- Experience coordinating, collaborating, and working effectively with other departments
- Maintains a safe and clean Welcome Center, restrooms, and dry goods area
- Must be able to multitask and maintain a smooth flow at the Welcome Center
- Escort guests to their seats
- Punctuality and professionalism are other key factors for this position
Other Duties
- Additional duties as assigned
Competencies
- Exceptional communication skills and attention to detail
- Ability to work Friday, Saturday and Sunday (Saturdays and Sundays are a must)
- Responds and works well under pressure
- Works independently with little supervision
- Creative thinking and always up for a challenge
- Excellent time management skills
- Team Player with the ability to coordinate with all levels of the business
- Flexibility in schedule including some holidays
- Maintain a positive attitude and work environment
- Strong organization, problem-solving analytical skills
- Ability to lift 50 lbs.
Supervisory Responsibilities
- This position does not have supervisory responsibilities.
Work Environment
- Must be able to work in an environment that may involve exposure to extreme heat or cold.
Physical Demands
Limited breaks- Ability to stand for hours at a time
- Ability to lift up to 45 lbs. on a regular basis
- Ability to negotiate uneven, outdoor surfaces
- Ability to work in various weather conditions, including hot and cold weather
Travel and Remote Work
- This position requires on-site work regularly
- Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked
Additional Eligibility Requirements
- None
Work Authorization
- This job is not eligible for visa sponsorship.
It is the policy of Lost Draw Wines to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.