What are the responsibilities and job description for the Ecommerce Manager position at LosTreasure Resale?
Job Description
Job Description
Lostreasure Resale is a one of a kind, family owned secondhand store. We source inventory in bulk exclusively from storage auction. With resell sales in the US projected to surpasss retail by 2028, this recession proof market provides countless opportunities for growth and innovation. We have one brick and mortar store front, warehouse and online sales / fulfillment dept. at the same location.
Position Overview :
The E-Commerce Support Specialist will assist in a variety of operational tasks to support our online storefronts. This role includes responsibilities across order processing, customer service, inventory management, and projects. The ideal candidate will be a proactive team player who is eager to learn and contribute to the company’s success.
Key Responsibilities :
- Product Photography : Capture quality listing photos of each item to be listed across online platforms
- Order Processing : Manage web store orders by printing orders, confirming customer payments, pulling inventory, packaging, shipping, and handling returns, exchanges, payments, and refunds.
- Shipping and Receiving : Process and ship customer orders, manage incoming shipments, and verify received goods.
- Inventory Management : Oversee the receiving, verification, and stocking of merchandise. Maintain accurate online inventory levels and place reorder requests as needed.
- Customer Support : Engage, reply and inform customers on any platform to answer questions and ressolve disputes and returns
- On-Site Sales Support : Accompany eCommerce personnel on bi-weekly sales trips to customer locations, assist with product setup, manage order processing, and handle payments.
- Fulfillment and Special Projects : Assist with time-sensitive fulfillment projects, ensuring delivery meets customer expectations.
- Additional Responsibilities : Perform pickups and deliveries, run errands, and assist with general warehouse tasks as needed.
Skills & Attributes :
Work Schedule :
Monday through Friday, 10 : 00 AM to 6 : 30 PM. Hours are flexible with the option to have a 4 - 6 day work week.
Company Description
Lostreasure Resale is a one of a kind, family owned secondhand store. We source inventory in bulk exclusively from storage auction. With resell sales in the US projected to surpasss retail by 2028, this recession proof market provides countless opportunities for growth and innovation. We have one brick and mortar store front, warehouse and online sales / fulfillment dept. at the same location.
Company Description
Lostreasure Resale is a one of a kind, family owned secondhand store. We source inventory in bulk exclusively from storage auction. With resell sales in the US projected to surpasss retail by 2028, this recession proof market provides countless opportunities for growth and innovation. We have one brick and mortar store front, warehouse and online sales / fulfillment dept. at the same location.