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Follow Up Specialist (Remote)

Lot Squared Development
Washington, DC Remote Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 6/4/2025

Follow Up Specialist

Location : Remote (Mexico, LATAM, Egypt, Pakistan)

Position Type : Full-Time

About Lot Squared Development (Luxury) / Stony Creek Homes (Mid-Market) / DC HomeBuyer (Acquisitions) : The organization is a leading, fully-integrated, real estate investment company specializing in the development of high-profile luxury homes, mid-market homes and boutique condominiums, and home rehabilitations in Washington, DC, Virginia, and Maryland (DMV). Lot Squared focuses on the luxury market. Stony Creek focuses on mid-market homes. This role works across all business units to provide financial analysis and insights.

About the Role

We are seeking a Follow-up Specialist to re-energize and nurture existing leads across our residential real estate acquisition portfolio. The ideal candidate will bring strong communication skills, a professional demeanor, and the ability to effectively engage potential homebuyers through systematic follow-up processes.

Summary

The Follow-up Specialist will be responsible for contacting and re-engaging cold leads, qualifying prospects, and creating warm handoffs to our Sales Lead Managers. This role requires someone who can maintain consistent follow-up schedules, document interactions effectively, and communicate professionally with diverse clientele across the DC, Virginia, and Maryland markets.

Key Responsibilities

Lead Follow-up and Nurturing

  • Execute systematic follow-up campaigns for cold leads for DC Homebuyer
  • Maintain detailed contact records and interaction history in our CRM
  • Identify and prioritize high-potential leads for Sales Lead Manager handoff
  • Build and maintain relationships with prospects through regular communication
  • Implement proven scripts and communication strategies for lead reactivation

Communication and Documentation

  • Conduct professional phone conversations with potential homebuyers
  • Document all lead interactions and status updates in our CRM system
  • Provide regular reports on lead engagement metrics and conversion rates
  • Maintain organized records of all prospect communications
  • Create detailed notes for Sales Lead Managers during handoff
  • Lead Qualification and Management

  • Screen and qualify leads based on established criteria
  • Update lead status and categorization in our database
  • Track follow-up schedules and maintain consistent contact intervals
  • Identify buyer needs, preferences, and story to determine appropriate next steps
  • Generate activity reports for management review
  • Qualifications

  • High school diploma or equivalent required
  • Previous experience in sales follow-up or lead nurturing preferred
  • Proficiency in English (accent acceptable) required
  • Experience with CRM systems
  • Strong phone communication skills
  • Experience

  • 1 years of experience in sales support, lead generation, or similar role
  • Demonstrated success in lead nurturing or customer engagement
  • Experience working with CRM systems and maintaining detailed records
  • Track record of meeting or exceeding contact targets
  • History of successful collaboration with sales teams
  • Skills

  • Professional phone presence and communication abilities
  • Strong organizational and time management capabilities
  • Basic computer proficiency and CRM knowledge
  • Ability to follow established scripts and protocols
  • Detail-oriented with excellent record-keeping habits
  • Ideal Characteristics

  • Patient and persistent in lead follow-up
  • Professional demeanor and positive attitude
  • Strong listening and comprehension skills
  • Ability to maintain consistent productivity
  • Results-oriented mindset
  • Reliable and punctual
  • Team-oriented approach
  • Technical Requirements

  • Proficiency in basic computer applications
  • Experience with CRM systems
  • Reliable internet connection and quiet work environment
  • Ability to use multiple software applications simultaneously
  • Familiarity with digital communication tools
  • Compensation :

  • Competitive hourly rate
  • Performance-based incentives
  • Flexible, full-time schedule
  • Remote work environment
  • Earned time off and holidays
  • Application Process : Qualified candidates should submit :

  • Updated resume
  • Cover letter explaining relevant experiences
  • We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

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